Ricerche recenti

Nessuna ricerca recente

Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

Nuovo post
Mostra tutti
    Ordina per attività recente
      Enhancing Ticket Sharing Capabilities Across Instances: We Value Your Feedback!
      Mostrato in alto
      Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

      Data ultimo post: 04 dic 2024 · Chaitali Pathak

      5

      Follower

      1

      Voto

      7

      Commenti

      We're excited to launch the updated product tray!
      Mostrato in alto
      Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

      Data ultimo post: 17 gen 2025 · Shawna James

      6

      Follower

      1

      Voto

      3

      Commenti

      Help Zendesk shape the future of our UI Customization initiative
      Mostrato in alto
      Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

      Data ultimo post: 21 nov 2023 · Mo Rizvi

      26

      Follower

      7

      Voti

      16

      Commenti

      Product feedback guidelines & how to write a good feedback post
      Mostrato in alto
      Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

      Data ultimo post: 29 set 2023 · Shawna James

      7

      Follower

      2

      Voti

      0

      Commenti

      Product Feedback + Feature Request Post Template
      Mostrato in alto
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Data ultimo post: 29 set 2023 · Shawna James

      27

      Follower

      4

      Voti

      11

      Commenti

      Apply First Reply Time SLA to Tickets Created from Talk Voicemails
      Pianificati
      Right now, tickets created from Talk voicemails do not have the First Reply Time SLA target applied because they lack an...

      Data ultimo post: 30 dic 2020 · Tom Metz

      33

      Follower

      20

      Voti

      26

      Commenti

      Public and private comments post together
      I've noticed in Agent Workspace it is now possible to type a public reply as well as an internal note.  However, when su...

      Data ultimo post: 23 gen 2024 · Rolf Hayes

      10

      Follower

      9

      Voti

      8

      Commenti

      Add List of Unassigned Tickets in Your Groups to Agent Home
      Our agents are requesting for there to be a section/tab in Agent Home to show a list of new/unassigned tickets in their ...

      Data ultimo post: 14 feb 2024 · Jon Durlauf

      10

      Follower

      7

      Voti

      7

      Commenti

      How to be notified (within Zendesk) of internal comments
      We only have email set up and so we don't have the “bell” to alarm us of internal messages or replies to our side conver...

      Data ultimo post: 28 feb 2025 · Sarah Harrison

      0

      Follower

      0

      Voti

      0

      Commenti

      Allow end users to update fields after ticket is created
      Sometimes our end users change their mind, think of a better way to summarise their issue or request that we change the ...

      Data ultimo post: 20 set 2012 · Donna Krischke

      84

      Follower

      79

      Voti

      58

      Commenti