Ricerche recenti

Nessuna ricerca recente

Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

Nuovo post
Mostra tutti
    Ordina per attività recente
      Dynamic Content Search Bar
      Pianificati
      At Cambly, we continuously need to edit the macro contents that are linked to DC. However, it is extremely hard to ...

      Data ultimo post: 27 set 2021 · سعيدة | Saeeda

      33

      Follower

      29

      Voti

      21

      Commenti

      How to avoid cherry picking from the Agent homepage
      Hi all, I wanted to ask the community if someone has an answer to avoid cherry picking from the agents homepage without ...

      Data ultimo post: 17 feb 2025 · Daniel Jarque

      2

      Follower

      0

      Voti

      2

      Commenti

      Admin section user filter to display users that use a license
      It would be nice to have the ability to filter team members and only show which users are actually using a license. Curr...

      Data ultimo post: 18 nov 2022 · Dario Va

      8

      Follower

      4

      Voti

      4

      Commenti

      Feature Request: Different Background Color for Comments Made By CC'd Not Added by Ticket Requester or Agent
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Data ultimo post: 11 lug 2024 · Hannah Lucid

      5

      Follower

      5

      Voti

      5

      Commenti

      Default subdomain for Multiple Brans
      Hi,   We got a Zendesk system that have multiple Brans with different companies. One Company is using SSO and it require...

      Data ultimo post: 13 feb 2025 · Alvin Ronnie Caballero

      2

      Follower

      0

      Voti

      9

      Commenti

      Bring back visibility of CSAT Comments
      Hey all, We've recently switched over to the new CSAT experience in Zendesk but have noticed that our agents are no long...

      Data ultimo post: 18 ott 2024 · Chris Nugent

      20

      Follower

      38

      Voti

      16

      Commenti

      Opening up "has attachment" as a trigger/automation condition
      We'd love to be able to target tickets that have an attachment. This would streamline internal workflows by removing unc...

      Data ultimo post: 28 giu 2018 · Neil Skilton

      51

      Follower

      50

      Voti

      37

      Commenti

      Sign-in screen - switching between agent and customer
      Reference URL:https://support.zendesk.com/hc/en-us/articles/5369977909786   As noted in the above article, it is good ...

      Data ultimo post: 09 mar 2023 · 泉川

      3

      Follower

      0

      Voti

      1

      Commento

      Side Conversation Limitations
      Overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, adm...

      Data ultimo post: 10 ott 2023 · Sydney Neubauer

      36

      Follower

      19

      Voti

      26

      Commenti

      Outbound Texting
      When initiating an outbound text to a customer, their response to that message opens up a new ticket, as opposed to stay...

      Data ultimo post: 20 feb 2025 · Matt

      1

      Follower

      0

      Voti

      1

      Commento