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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Reenvio de Pesquisa de Satisfação sem considerar uma interação
      Foi registrado o ticket support.zendesk.com/hc/requests/6624950 e solicitado que seja sugerida uma melhoria   Hoje temos...

      Data ultimo post: 24 mag 2021 · CAMILA RIBEIRO LEAO SANTOS

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      Internal Notes in Side conversations not updating
      Hello, It would be a great functionality if when internal notes are updated on the child ticket, this is reflected in t...

      Data ultimo post: 12 mag 2021 · Daphne Camilleri

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      Feature Request: Autofill Requester Name
      Coming from Freshdesk and sorely missing that their system automatically filled in the requesters name into a ticket whe...

      Data ultimo post: 26 mag 2021 · Permanently deleted user

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      Export the Customer List with the email on the profile for "Email", instead of leaving it blank for SSO users.
      I was told this isn't considered a bug, so here's a feature request. If an end-user or agent signed into Zendesk via SSO...

      Data ultimo post: 24 mag 2021 · CJ Johnson

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      Data filter for Talk number on Dashboard: make aliasses (names) for the phone numbers
      In my reports i select a data  filter Talk number: and i select the zendesk number. I also make sure to show (display) ...

      Data ultimo post: 17 giu 2021 · Brecht Smit

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      Seguir seção e subseção para ser notificado de novo artigo e/ou comentário
      Olá! Com o aumento da subseção, as equipes possuem até 5 níveis de hierarquia. Sendo assim, os curadores devem seguir t...

      Data ultimo post: 24 mag 2021 · CAMILA RIBEIRO LEAO SANTOS

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      Restricting Data Shared On API
      APı's are used for sharing data with other applications and 3rd parties. Projects worldwide are genarally depends on out...

      Data ultimo post: 17 giu 2021 · Eski Admin Hesabı

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      Add Searchable Columns in Deleted Ticket View
      Currently the Deleted ticket view only has the columns ID, Subject, Date Deleted, and the Deleted By columns.  In other...

      Data ultimo post: 15 giu 2021 · Krista Zaloudek

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      Ability to specify creation date for side conversations
      What is the problem? Zendesk API users cannot specify the creation date while creating a side conversation on a ticket....

      Data ultimo post: 16 giu 2021 · Alper Kaan YILDIZ

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      Salesforceのチケットビューについて
      リクエスタのメールアドレスを表示できるようにしてほしい。 背景：情報共有のために利用しておりますが、メールアドレスを共有する必要があるため工数がかかっている

      Data ultimo post: 18 giu 2021 · Chiaki Hasegawa

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