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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Printing Side Conversations
      We need the ability to have side conversations visible when we go to print the entire ticket. Those side conversations a...

      Data ultimo post: 18 feb 2020 · Catherine Bostwick

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      Option to assume as an agent
      Con risposta
      As of now, Zendesk only allows us to assume as end user. It would be nice if we have a feature/option to assume as an ag...

      Data ultimo post: 08 ott 2021 · Johnny J

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      Automation Conditions Based on Minutes, not Hours
      When creating an automation, there is no way to create a delay based on minutes. The minimum possibly delay is 1 hour. I...

      Data ultimo post: 30 gen 2021 · David M.

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      Unable to send Email addresses with accented characters
      Con risposta
      It is possible to have email addresses with accented characters, typical Scandinavian and German ones include å,ä and ö....

      Data ultimo post: 03 nov 2020 · Jacob Bergman

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      Trigger Conditions: Sender email address
       I would like to make new trigger using sender email address like:   IF sender email is some@thing.com THEN do action....

      Data ultimo post: 24 gen 2017 · Mikko Virtanen

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      Dynamically show views based on whether criteria are met for view
      Would be great if we could leave a view as Active but the view didn't show in the view list unless it had >0 tickets. O...

      Data ultimo post: 06 gen 2021 · Matt Barry

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      Show ticket title in tab, not requester name
      Completata
      Feature Request Summary:  The new agent workspace uses the requester's name in the tab for that particular ticket. This...

      Data ultimo post: 02 mar 2022 · Ethan Smith

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      AI - Ticket Summarization should also Summarize Internal Notes
      Currently the AI ticket summarization only summarizes public comments. Enabling this on all ticket comments would be ext...

      Data ultimo post: 22 set 2023 · Reshma Patel

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      Grouping Voicemail Tickets
      Quick Overview: Currently, Zendesk does not allow for grouping of voicemail tickets so that they can all be directed to ...

      Data ultimo post: 10 feb 2025 · Demi Winter

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      Ticket export tool for End-users (Export tickets by organization)
      Request: provide a tool for end-users so they can 'export' all their tickets, or their organization's tickets. Especiall...

      Data ultimo post: 04 lug 2013 · Venky

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