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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Enhancing Ticket Sharing Capabilities Across Instances: We Value Your Feedback!
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      Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

      Data ultimo post: 04 dic 2024 · Chaitali Pathak

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      We're excited to launch the updated product tray!
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      Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

      Data ultimo post: 17 gen 2025 · Shawna James

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      Help Zendesk shape the future of our UI Customization initiative
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      Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

      Data ultimo post: 21 nov 2023 · Mo Rizvi

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      Product feedback guidelines & how to write a good feedback post
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      Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

      Data ultimo post: 29 set 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
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      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Data ultimo post: 29 set 2023 · Shawna James

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      Apply First Reply Time SLA to Tickets Created from Talk Voicemails
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      Right now, tickets created from Talk voicemails do not have the First Reply Time SLA target applied because they lack an...

      Data ultimo post: 30 dic 2020 · Tom Metz

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      Varias condiciones para mostrar campos en los Formularios
      Actualmente solo se puede tener 1 condición para mostrar un campo de formularios, se debería poder tener mas de una cond...

      Data ultimo post: 03 feb 2025 · Melany Caceres

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      Allow All Agents to Add End Users
      Con risposta
      Currently in order to allow an agent to add an end user manually, the agent needs to have access to see all tickets. One...

      Data ultimo post: 30 gen 2024 · David Kuehn

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      FEATURE REQUEST: make @mention functionality configurable at the user level
      Currently, the ability to @mention another user is based on the user's role (e.g., Light Agents can't use @mention funct...

      Data ultimo post: 10 mar 2023 · Kelly Prettner

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      Fully customizable and consistent password requirements
      Hello,   we have a new and very restrictive password policy (enforced by reglementation). Now, our passwords must be of ...

      Data ultimo post: 05 mar 2025 · Nicolas Leboeuf

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