Ricerche recenti

Nessuna ricerca recente

Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

Nuovo post
Mostra tutti
    Ordina per attività recente
      Delivery error - Expand ticket keywords
      Hi @all,   the ticket mentions the status code of the delivery error. Unfortunately, it is only "visual" and not include...

      Data ultimo post: 06 mar 2025 · Julian Kossak

      1

      Follower

      1

      Voto

      0

      Commenti

      Recover (soft) deleted user
      Non pianificato
      When you delete a ticket, you can still recover it (within 30 days) in case you've made a mistake. A deleted user can't...

      Data ultimo post: 28 mag 2019 · Sebastiaan Wijchers

      17

      Follower

      19

      Voti

      16

      Commenti

      Support: Restrict Attachments by File Type
      Pianificati
      Zendesk Support provides the ability to restrict customers from adding attachments, or to enable all attachments: https...

      Data ultimo post: 31 mag 2019 · Zac Garcia

      78

      Follower

      47

      Voti

      63

      Commenti

      Make feature-Merging suggestions only available to certain groups
      Many of our tickets come from B2B and third-party platforms. For third party channels the risk is to merge two separate ...

      Data ultimo post: 06 mar 2025 · Pan Pan

      0

      Follower

      0

      Voti

      0

      Commenti

      New Multi-Select Field and Conditional Fields App
      Hello, When using the conditional fields app to condition the new multi select field, it does not condition the field, ...

      Data ultimo post: 19 dic 2017 · Socorro Fernandez

      52

      Follower

      17

      Voti

      37

      Commenti

      Knowledge Capture App not Showing Images for Non-Default-Brand Help Centres
      I have spoken to your Support Team who have advised me to create this post to get some attention to the bug our users ar...

      Data ultimo post: 29 mag 2024 · Mitchell Lewsey

      5

      Follower

      1

      Voto

      10

      Commenti

      Allow admins to delete satisfaction ratings
      Non pianificato
      Admins should have the ability to delete csat scores that are deemed invalid or do not reflect the quality of support pr...

      Data ultimo post: 16 mar 2021 · Brianne Hansen

      61

      Follower

      36

      Voti

      59

      Commenti

      Dynamic Content Search Bar
      Pianificati
      At Cambly, we continuously need to edit the macro contents that are linked to DC. However, it is extremely hard to ...

      Data ultimo post: 27 set 2021 · سعيدة | Saeeda

      34

      Follower

      29

      Voti

      23

      Commenti

      Fully customizable and consistent password requirements
      Hello,   we have a new and very restrictive password policy (enforced by reglementation). Now, our passwords must be of ...

      Data ultimo post: 05 mar 2025 · Nicolas Leboeuf

      1

      Follower

      0

      Voti

      1

      Commento

      Apply First Reply Time SLA to Tickets Created from Talk Voicemails
      Completata
      Right now, tickets created from Talk voicemails do not have the First Reply Time SLA target applied because they lack an...

      Data ultimo post: 30 dic 2020 · Tom Metz

      34

      Follower

      20

      Voti

      27

      Commenti