Ricerche recenti

Nessuna ricerca recente

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

Nuovo post
Mostra tutti
    Ordina per attività recente
      Are there Rate Limits on ticket endpoints other than account ids?
      I am running an api that makes calls to zendesk on behalf of my customers. They give us their account ids and that's wha...

      Data ultimo post: 04 mar 2025 · Travis Spangle

      3

      Follower

      0

      Voti

      1

      Commento

      Ticket Attachments - Ability to Set Maximum File Limit per Form
      Hello, We are cutting over from Freshdesk to Zendesk next Tuesday morning (3/11) and our compliance team asked me if end...

      Data ultimo post: 06 mar 2025 · Jayci Minjare

      1

      Follower

      0

      Voti

      1

      Commento

      Split an unrelated request into a new ticket
      Con risposta
      We are often getting replies to tickets that are completely unrelated to the original request. This makes managing the o...

      Data ultimo post: 30 mar 2021 · Ari Harrison

      12

      Follower

      2

      Voti

      8

      Commenti

      Bad view ticket counter
      Hello, I want to share my issue with you: I have created some views, and when I load the views page, each view's name is...

      Data ultimo post: 22 giu 2023 · DOMINGO GONZALEZ

      10

      Follower

      2

      Voti

      10

      Commenti

      Prevent Ticket Update from Closing the Tab
      Con risposta
      A while ago there was a change to Zendesk that made it so that whenever you click to set a ticket as open, pending, solv...

      Data ultimo post: 29 gen 2019 · JacobN

      8

      Follower

      0

      Voti

      8

      Commenti

      Reactions update tickets
      Hi - we have noticed that when a user “reacts” to an email notification it updates the ticket. This adds an unnecessary ...

      Data ultimo post: 19 mar 2025 · Judy Correia

      0

      Follower

      1

      Voto

      0

      Commenti

      How to detect multiple contacts from customers
      Does anyone have an interesting way to detect multiple tickets from a customer in Triggers? I am looking to satisfy a re...

      Data ultimo post: 19 feb 2025 · Michael

      1

      Follower

      0

      Voti

      1

      Commento

      Help with search syntax : OR
      Con risposta
      Hi, I am trying to do an OR search in zendesk and cannot seem to get full list of tickets. I need to search for a numeri...

      Data ultimo post: 30 gen 2024 · Daniela Ragonese

      5

      Follower

      1

      Voto

      4

      Commenti

      Merging "Customer" entities in Zendesk.
      Hi! I'm a new guy at Zendesk and I have the following task (longread): GIVEN: - There is a business (na...

      Data ultimo post: 10 mar 2025 · Dmitrii Kuzin

      0

      Follower

      0

      Voti

      0

      Commenti

      Updating / combining tickets from external alert emails ?
      Hello, I've seen this subject mentioned and we've tried a number of times to figure this out with no luck so far, so hop...

      Data ultimo post: 07 mar 2025 · Will

      0

      Follower

      0

      Voti

      0

      Commenti