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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      CSAT in you zendesk tickets (instead of after closed)
      Con risposta
      Hi, We would like to add a CSAT at the bottom of our support email. With this, we hope to increase the response rate to...

      Data ultimo post: 28 giu 2021 · Danja Overgaag

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      Open text fields as ticket fields/categories
      Con risposta
      Hey guys So I want to solve the following issue: Our agents categorize all tickets. For some tickets we would need furth...

      Data ultimo post: 28 giu 2021 · Julia Zuber

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      Is it possible to have sub groups within a request form?
      Con risposta
      Im wondering if its possible to have sub groups when choosing a request form? Kind of like the conditional fields. So fo...

      Data ultimo post: 25 giu 2021 · Edwin Woo

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      Sending to the customer problem.
      Con risposta
      Hello! I need help with the following problem.When a customer sends us an email (ticket)And i try to like respond with l...

      Data ultimo post: 24 giu 2021 · Sebastian Schmidt

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      Hide the Zendesk e-mail addresses...
      Con risposta
      Hi! I'd like to "hide" the Zendesk e-mail addresses from e-mail traffic. I realize this implies allowing Zendesk to sen...

      Data ultimo post: 11 giu 2021 · Diego Rivera

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      Undeliverable email not resulting in a ticket
      Con risposta
      We provide a solution (outside of Zendesk) that results in emails to our clients. If clients respond to these emails, a ...

      Data ultimo post: 15 giu 2021 · Phil Dyer

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      Regex field for multiple 9 digit numbers
      Con risposta
      Hi,  I have a requirement for a regex field that accepts a 9 digit number separated by a comma that can be used for mor...

      Data ultimo post: 15 giu 2021 · Auf Mir

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      Collaborative forms?
      Con risposta
      Hello. We want to create a Joiners form which our HR, Compliance and IT departments will need to complete information o...

      Data ultimo post: 09 giu 2021 · Oral Fuat

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      Do not send automatic ticket creation response to specific external users
      Con risposta
      I have some external customers that do not wish to receive the automatic triggered email acknowledging receipt of their ...

      Data ultimo post: 10 giu 2021 · Phil Dyer

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      Configuring conditional fields
      Con risposta
      Hi, I am configuring a form which end-users can use to request a quote. They need to specify name, height and size of t...

      Data ultimo post: 07 giu 2021 · Anneloes

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