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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Response to emails no longer includes a copy of the email body
      Con risposta
      Some time ago, the response to emailed zendesk tickets included the contents of the email sent to zendesk and included i...

      Data ultimo post: 12 mar 2021 · Mike Glew

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      Gmail variants
      Con risposta
      Hello, Is there any way to account for gmail.com/googlemail.com variants within Zendesk automatically?At present, we ha...

      Data ultimo post: 24 mar 2021 · Rick Weaver

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      Importing only 1-2 emails GSuite
      Con risposta
      Hi, I want to only import emails from a few email addresses from GSuite. Right now it's importing all my incoming email...

      Data ultimo post: 16 mar 2021 · #6540

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      How long are Solved tickets searchable
      Con risposta
      When a ticket status is changed to Solved, how long are they searchable within Zendesk?  

      Data ultimo post: 08 mar 2021 · Jeff Friedman

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      How do I view all the support tickets?
      Con risposta
      I was just simply trying to find out a way to look at all of the support tickets in Zendesk Support, including those tha...

      Data ultimo post: 08 mar 2021 · Alton Johnson

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      Sending message to clients
      Con risposta
      Good morning,   I use Zendesk Enterprise at the company. If its possible to agent can send e-mails to the clients or c...

      Data ultimo post: 23 mar 2021 · Marta

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      Cut and Paste from Word always goes to an internal note
      Con risposta
      Hi folks, I create a ticket in the Zendesk (browser). In Outlook, I paste fully formatted text cut from a Word document...

      Data ultimo post: 23 mar 2021 · Steve Mayer

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      Printing formatting
      Con risposta
      When printing a ticket, some tickets print header and body of ticket on 1 page and some tickets print the header on one ...

      Data ultimo post: 22 mar 2021 · Michael Bui

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      Sending an email without creating new ticket first
      Con risposta
      We have an issue where we can reply to customers via email but not create new emails straight out of the bin. First, we...

      Data ultimo post: 03 mar 2021 · Kyrsten Lindgren

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      Need to restore deleted data in Zendesk
      Con risposta
      Hi All, Need your quick inputs to restore the data back. We have deleted the Zendesk data by mistake in one of the clie...

      Data ultimo post: 21 mar 2021 · Krishna Mohan

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