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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Set assignee and group based upon end user country
      Con risposta
      Several of our support agents work across more than one group, for example an agent in Netherlands may also support a cu...

      Data ultimo post: 05 lug 2021 · James Beniston

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      Attaching files to tickets with user consent
      Con risposta
      Hi Zendesk, Related to bug reporting, I would like to attach the user logs from our game to each ticket that is sent to...

      Data ultimo post: 03 ago 2021 · Nacho Cortés

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      Suspended tickets
      Con risposta
      We are seeing a number of suspended tickets being generated.  I tried to apply triggers and automation but they don't ap...

      Data ultimo post: 27 lug 2021 · Bill Spies

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      Cloning tickets prevented by attachments?
      Con risposta
      We have begun using the Clone Ticket app. It seems like if the ticket has an attachment, you cannot clone the ticket. I ...

      Data ultimo post: 21 lug 2021 · Roger Whitacre

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      Bulk Support Emails function?
      Con risposta
      Is there a way to bulk email out to our customers via support? This is NOT for marketing purposes. E.g There is a delay...

      Data ultimo post: 15 lug 2021 · Taimoor Khan

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      Changing Ticket Forms Automatically based on Keywords in incoming E-mail.
      Con risposta
      Hi everybody, I am looking for a way to automate the adjustment of the Ticket Form based on keywords found in the body e...

      Data ultimo post: 13 lug 2021 · Fakhri - [FSG] Customer Care

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      Support desk as a 3rd party
      Con risposta
      We are a 3rd party for our clients and act as support desk for them.Typical cases can flow like this:customer buys somet...

      Data ultimo post: 07 lug 2021 · James Burt

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      Repeated user notification
      Con risposta
      We are having a bit of a problem with users creating multiple tickets. That means that potentially two or more agents ca...

      Data ultimo post: 05 lug 2021 · Vladimir P

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      Create dependency ticket fields
      Con risposta
      I would like to create a field called category and a field called subcategory. The subcategory field may only show field...

      Data ultimo post: 19 lug 2021 · Marco van Bergeijk

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      Adding A Second Support Email For A Canadian Group/Team
      Con risposta
      Hello! I have Organizations created for a US team and a Canadian team of agents (support@subdomain.zendesk.com, VS supp...

      Data ultimo post: 10 lug 2021 · zach.prasser

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