Ricerche recenti

Nessuna ricerca recente

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

Nuovo post
Mostra tutti
    Ordina per attività recente
      Out of Office Notification
      Con risposta
      Good afternoon,  We're facing an issue that out of office notifications are not being received into Zendesk. The probl...

      Data ultimo post: 09 ago 2021 · Sunita Ramdien

      3

      Follower

      1

      Voto

      1

      Commento

      Forwarding emails sent to individual techs to open a ticket
      Con risposta
      Hello, We are new to Zendesk and trying to get fully up and running. Many of our techs are contacted through their work...

      Data ultimo post: 27 ago 2021 · TBD

      2

      Follower

      0

      Voti

      1

      Commento

      Customer email auto-relply problem. Duplicate tickets and go in a loop.
      Con risposta
      I have some clients who have a vacation message on the email as an autoresponder. When they open a ticket it is duplicat...

      Data ultimo post: 30 ago 2021 · Loris Modena

      2

      Follower

      0

      Voti

      1

      Commento

      CC'ed addresses added by end-user do not receive agent reply
      Con risposta
      An end user wrote into me, which created a ticket. They added CC'ed email addresses on their message. When I reply, the...

      Data ultimo post: 24 ago 2021 · Joey Pilot

      2

      Follower

      0

      Voti

      1

      Commento

      Multiple ticket created when support adress in CC
      Con risposta
      Hello,As it should be, when my suppport address is in CC of a mail, a ticket is created.But when an other person that wa...

      Data ultimo post: 10 ago 2021 · Renaud Croix

      2

      Follower

      0

      Voti

      3

      Commenti

      Manually assigned tickets do not get assigned
      Con risposta
      Hi! Second day of Zendesk here.I have looked for answers but could not find anything similar.   When I see a new tick...

      Data ultimo post: 06 ago 2021 · Nico V

      2

      Follower

      0

      Voti

      3

      Commenti

      Removing Sub-Address from Email Replyto
      Con risposta
      Customer's keep contacting us using the support email support+id123@example.com rather than our actual support email (su...

      Data ultimo post: 06 ago 2021 · Hayden Fithyan

      2

      Follower

      1

      Voto

      3

      Commenti

      How to setup Notification Emails based on Time of Day?
      Con risposta
      We work 24/7 and each agent has a specific roster. Can I setup notification emails (for new tickets & replies to ticket...

      Data ultimo post: 09 ago 2021 · vaibhav

      3

      Follower

      0

      Voti

      1

      Commento

      Custom Dropdown List Field Modifications
      Con risposta
      We are currently using a custom dropdown list for Primary, Secondary and Tertiary Root Causes on incidents. My question...

      Data ultimo post: 17 ago 2021 · john alfonso

      2

      Follower

      1

      Voto

      1

      Commento

      Email attachments inside trigger data
      Hi, We sending customer emails via trigger's placeholder like {{ticket.description}}at the moment of ticket creati...

      Data ultimo post: 06 set 2021 · Kirill Vakhrin

      2

      Follower

      0

      Voti

      1

      Commento