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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Hi everyone, Not sure if this is the right place to share this "bug" or if it has already been shared, but I couldn't f...

Data ultimo post: 06 mar 2024 · Daniel Silva

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Hello, When I create a public reply to a new ticket in Zendesk Support, an 11-character alphanumeric text string, with ...

Data ultimo post: 23 mar 2023 · Kevin Zhou

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Dear Zendesk Product Team,   We would like to share our suggestions for enhancing the customizable Dashboard for Agents....

Data ultimo post: 17 ott 2024 · Zhansaya Adyrbek

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Hello,  we are using a dropdown field for a list of all of our customers and the list grew to over 200. Is it possible ...

Data ultimo post: 18 mag 2023 · Viktor Hristovski

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Our instance is setup to receive support requests from account managers about issues their customers are having. So, mul...

Data ultimo post: 12 ago 2022 · Emily Angel

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Hi All.  I am having some trouble excluding an email address from receiving an auto-responder email. I have included so...

Data ultimo post: 03 mar 2022 · Haley W.

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Hello everyone, I'm new on Zendesk and I want to "format" the description shown to end users. This is what I have : ...

Data ultimo post: 09 ott 2020 · Loic Bouvet

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Currently, if someone sends a support request to our email address, anyone they've cc'd on the request automatically rec...

Data ultimo post: 04 ott 2023 · Amanda Hickman

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Is there a way to generate a recurring ticket on a set scheduled and frequency? In HelpDesk - SolarWinds it is called Ta...

Data ultimo post: 24 apr 2024 · Rory Brown

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Hello ,   I am unable to reply to tickets sent via e-mail and these tickets come directly closed. Is it possible to get ...

Data ultimo post: 16 gen 2025 · A.A.K.

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