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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Exporting Comments into Excel
      Can you please show me how to export to excel a list of all of my tickets with their corresponding comments?

      Data ultimo post: 18 apr 2024 · Jennifer Remler

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      Trigger - Notifying assignee as main recipient and followers as CC for the email
      Hello   I want to add a notify action to a trigger. On the new ticket, I want to send an mail to the assignee as main re...

      Data ultimo post: 30 dic 2024 · Ido Shabi

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      Way to organize Problem/Incident ticket data?
      Has anyone found a good way to organize these tickets that are linked together? The way we operate is for every product ...

      Data ultimo post: 11 lug 2024 · Jake Warren

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      Opening authenticated image via API
      Our Zendesk application connected to Twitter and sometimes our customer send image via Twitter DM. In Zendesk the image ...

      Data ultimo post: 23 lug 2024 · Rangga Putra Pertama

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      Is it possible to pass the organization name into a custom field of the ticket?
      Con risposta
      In order to then map it with another tool, I would like to have the organisation name of the requester as a custom field...

      Data ultimo post: 04 ott 2023 · Cláudia Araújo

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      Looking for a way to track high-priority tickets visually in the ZD support agent
      Con risposta
      Ideally, we would like the ability to add some custom CSS to the agent so that the background of a ticket row in a parti...

      Data ultimo post: 28 mar 2019 · Alex Thorwaldson

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      Existing ticket forwarded by user to another Support address in Zendesk
      Hello everyone! Hoping someone has a solution or lend some insight. I have frequently come across an issue where a user ...

      Data ultimo post: 29 nov 2024 · Noelle Cheng

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      How can I reverse a executed Makro?
      Dear Community,   I have a problem in that I sometimes accidentally click on Macros, which changes the ticket structure ...

      Data ultimo post: 21 nov 2024 · Annika Werner

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      Views - Folders
      Con risposta
      Hi, I'm just wondering can I organise my ticket views within folders, or group them together if you like? When I click...

      Data ultimo post: 11 ago 2015 · Jamie Gregory

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      Why are internal notes being used
      Con risposta
      I would like to know why internal notes are being used, can you share some real-life scenarios in which internal notes w...

      Data ultimo post: 06 dic 2023 · MJ MJ

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