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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Email Set up
      Hi...Am having a challenge in removing my earlier email id in Zendesk Sell. I would like all my emails to go to my new o...

      Data ultimo post: 28 nov 2024 · Partha Iyengar

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      Email Forwarding ERROR/FAILED
      Con risposta
      Hi, Zendesk failed to authenticate my email forwarding credentials from the Shopify domain. I input the correct DNS Sett...

      Data ultimo post: 29 gen 2024 · Patrick Argao

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      Split an unrelated request into a new ticket
      Con risposta
      We are often getting replies to tickets that are completely unrelated to the original request. This makes managing the o...

      Data ultimo post: 30 mar 2021 · Ari Harrison

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      How do I prevent a public comment notification if an agent is replying to the thread from outside zendesk (Outlook/Gmail/etc)
      In our organization, sometimes the CC'ed users (mostlly our internal team members who are not on zendesk) try to create ...

      Data ultimo post: 13 nov 2024 · karankuwarbidxb

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      Bad view ticket counter
      Hello, I want to share my issue with you: I have created some views, and when I load the views page, each view's name i...

      Data ultimo post: 22 giu 2023 · DOMINGO GONZALEZ

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      How do you prevent agents from capturing public comments when the customer does not have an email address?
      Con risposta
      In some cases, no e-mail is recorded for the requester. Ex. for incoming calls or when a ticket is shared between two Ze...

      Data ultimo post: 28 ott 2022 · Mike

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      Can I view the macros used in a ticket?
      Con risposta
      Goal: Prevent agents from sending the same macros Context: I can see the tag feature. However, we have so many tags, th...

      Data ultimo post: 14 apr 2021 · Francisco Manalo

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      ZenDesk App - An agent is talking to this customer
      Hi Guys,   I'm the only agent but when I look at new tickets via the ZenDesk App I'm not able to response as it's in use...

      Data ultimo post: 07 nov 2024 · Al

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      What is the maximum number of tickets that an End-User can submit per Hour?
      Hello,  We are currently facing an issue where our client is passing us extra volume from another source, by sending ind...

      Data ultimo post: 16 set 2024 · Mauro P

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      Autocorrect suddenly no longer working in Admin Ticket Reply area?
      Suddenly, keyboard shortcuts / autocorrect aren't working in the Zendesk ticket reply area in the admin in Safari.  Is ...

      Data ultimo post: 10 feb 2023 · mws

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