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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Does anyone have an interesting way to detect multiple tickets from a customer in Triggers?   I am looking to satisfy a ...

Data ultimo post: 19 feb 2025 · Michael

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Bonjour,   Dans mon formulaire j'ai un champ de type liste déroulante avec plusieurs choix et je voudrais qu'un avertiss...

Data ultimo post: 19 feb 2025 · Catherine CHAPLAIN

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Hi there,    I have a challenge out there for anyone who is savvy with Webhooks and Liquid Markup. We'd like to have a w...

Data ultimo post: 12 feb 2025 · Rich Herbert

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I am not able to copy a bill from prior month to current month, make changes and save the changes

Data ultimo post: 05 feb 2025 · joyce baxley

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Currently doing flow charts to re-do all of our company forms for Zendesk. One form is for product support.   In some ca...

Data ultimo post: 06 feb 2025 · Zach Gilbert

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Hi everyone, Not sure if this is the right place to share this "bug" or if it has already been shared, but I couldn't f...

Data ultimo post: 06 mar 2024 · Daniel Silva

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Hello, When I create a public reply to a new ticket in Zendesk Support, an 11-character alphanumeric text string, with ...

Data ultimo post: 23 mar 2023 · Kevin Zhou

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Dear Zendesk Product Team,   We would like to share our suggestions for enhancing the customizable Dashboard for Agents....

Data ultimo post: 17 ott 2024 · Zhansaya Adyrbek

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Our instance is setup to receive support requests from account managers about issues their customers are having. So, mul...

Data ultimo post: 12 ago 2022 · Emily Angel

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Hi All.  I am having some trouble excluding an email address from receiving an auto-responder email. I have included so...

Data ultimo post: 03 mar 2022 · Haley W.

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