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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Can you please show me how to export to excel a list of all of my tickets with their corresponding comments?

Data ultimo post: 18 apr 2024 · Jennifer Remler

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Hi...Am having a challenge in removing my earlier email id in Zendesk Sell. I would like all my emails to go to my new o...

Data ultimo post: 28 nov 2024 · Partha Iyengar

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Views - Folders
Con risposta
Hi, I'm just wondering can I organise my ticket views within folders, or group them together if you like? When I click...

Data ultimo post: 11 ago 2015 · Jamie Gregory

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I would like to know why internal notes are being used, can you share some real-life scenarios in which internal notes w...

Data ultimo post: 06 dic 2023 · MJ MJ

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Hi, Zendesk failed to authenticate my email forwarding credentials from the Shopify domain. I input the correct DNS Sett...

Data ultimo post: 29 gen 2024 · Patrick Argao

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We are often getting replies to tickets that are completely unrelated to the original request. This makes managing the o...

Data ultimo post: 30 mar 2021 · Ari Harrison

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Hello, I want to share my issue with you: I have created some views, and when I load the views page, each view's name i...

Data ultimo post: 22 giu 2023 · DOMINGO GONZALEZ

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In some cases, no e-mail is recorded for the requester. Ex. for incoming calls or when a ticket is shared between two Ze...

Data ultimo post: 28 ott 2022 · Mike

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Goal: Prevent agents from sending the same macros Context: I can see the tag feature. However, we have so many tags, th...

Data ultimo post: 14 apr 2021 · Francisco Manalo

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Hi Guys,   I'm the only agent but when I look at new tickets via the ZenDesk App I'm not able to response as it's in use...

Data ultimo post: 07 nov 2024 · Al

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