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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Trigger or Automation on Missing Requester Phone Number
      Con risposta
      I'm wanting to make a trigger or automation work with the condition that the requester phone number is blank. I have a “...

      Data ultimo post: 01 ott 2024 · Larry Click

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      Loading css application.css in external template like vue, react template
      Con risposta
      I am calling the Zendesk API from an external Vue app to retrieve all articles. I can render the article body in HTML, b...

      Data ultimo post: 24 set 2024 · Emad Eddin Alzeibak

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      Custom field description based off form or user tags?
      It looks pretty straightforward to translate a ticket field description for end users based off the language using dynam...

      Data ultimo post: 25 set 2024 · Wil Hines

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      JIRA Server to JIRA Cloud Migration
      Con risposta
      I saw this article - https://support.zendesk.com/hc/en-us/articles/4408830699546-Migrating-the-Zendesk-Jira-integration-...

      Data ultimo post: 14 mar 2024 · Jake Warren

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      Identify tickets with attachments
      Con risposta
      Is there anyway to identify tickets that include an attachment in a View in Zendesk Support?

      Data ultimo post: 23 set 2022 · Vegard Andersen

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      Subject character length limited to 255 in side conversation used in Macro
      Hi, I was using macro for side conversation where I have used subject line with 900 characters using some placeholders a...

      Data ultimo post: 16 set 2024 · Saurabh Srivastava

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      We’re setting up triggers for NRT and TTR but can’t find "Hours since last SLA breach" in the conditions.
      We're trying to create two triggers or automations—one to tag a Next Reply SLA breach and another for a TTR SLA breach. ...

      Data ultimo post: 30 ago 2024 · Shashank Tripathi

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      Email spoofing alerts in Google
      Hi All,   I'm new to this forum.  We use Zendesk as our way for clients to raise tickets to us.  Recently I notice that ...

      Data ultimo post: 10 set 2024 · Justin White

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      Feature Request & Inquiry: Handling Closed Tickets and Conversations in Chatbot
      We use Zendesk integrated with our Chatbot for customer support. When a customer interacts with the Chatbot and reaches ...

      Data ultimo post: 05 set 2024 · IT ESX

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      How to restrict ticket field to specific group
      Con risposta
      I want to restrict a ticket field updation to sepcific group? 

      Data ultimo post: 04 apr 2022 · Vamshi R

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