Ricerche recenti

Nessuna ricerca recente

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

Nuovo post
Mostra tutti
    Ordina per attività recente
      Zendesk email Outlook functionality
      Con risposta
      Dear Zendesk community, I've searched most of your articles, but unfortunately couldn't find  100% answer of what I'm l...

      Data ultimo post: 20 gen 2021 · SUNKKAA

      2

      Follower

      0

      Voti

      0

      Commenti

      Where to configure fields which are common to sub-domain ?
      Con risposta
      We need to configure few custom fields for our ZAT app. And these fields are common across the sub-domain. Please guide...

      Data ultimo post: 02 feb 2021 · Sushant Patade

      2

      Follower

      0

      Voti

      3

      Commenti

      Search query for All tickets with status On-Hold and no Due Date set
      Con risposta
      I would like to have a search query that shows me all tickets that have the status On-Hold and no due date set. Those d...

      Data ultimo post: 08 feb 2021 · Falko Sieverding

      2

      Follower

      0

      Voti

      1

      Commento

      Tables in Tiket
      Completata
      Hi, I sometimes copy and paste a table into a ticket, but then I don't like the look of it, so I try to delete the tabl...

      Data ultimo post: 03 feb 2021 · Grant Mason SMC ZD

      2

      Follower

      0

      Voti

      1

      Commento

      Importing data into Zendesk as ticket?
      Con risposta
      Hi All, I have got a dataset (.CSV) and I need to import each line in the dataset as a ticket in Zendesk. Do anyone how...

      Data ultimo post: 04 gen 2021 · ezhil

      6

      Follower

      1

      Voto

      2

      Commenti

      Deleting signature from tickets with a particular tag
      Con risposta
      Hi, we connected Zendesk with different marketplaces. Tickets submitted from there gain a proper tag like "amazon". Now ...

      Data ultimo post: 26 gen 2021 · Jan Fendel

      2

      Follower

      0

      Voti

      1

      Commento

      Can we make a private comment public?
      Con risposta
      We need the ability to make a private comment public after review. Does Zendesk support that?  

      Data ultimo post: 28 gen 2021 · Aniqa Elahi

      3

      Follower

      0

      Voti

      2

      Commenti

      New tickets created as private note
      Con risposta
      Hi, Is it possible to have new tickets created from a defined email address to be a private note? I ask this as we gen...

      Data ultimo post: 10 feb 2021 · Daniel Hart

      2

      Follower

      0

      Voti

      1

      Commento

      Single email for the group
      Con risposta
      Good afternoon people! I need some help. I need to link an email box to a ticket group. For when the group creates the...

      Data ultimo post: 21 gen 2021 · Pedro Agente Zendesk

      3

      Follower

      0

      Voti

      2

      Commenti

      Public replies not being received by clients
      Con risposta
      Hello, I have sent test emails as a "client" to our support account using my work email address. As I also have access ...

      Data ultimo post: 02 feb 2021 · Petrina Kamya

      2

      Follower

      0

      Voti

      1

      Commento