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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      CCing non registered users/unverified email
      Con risposta
      Hi ! We have set up a restricted access to our Zendesk instance with some domains listed in the allow list and all othe...

      Data ultimo post: 12 feb 2021 · Anaïs France

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      Send in bulk email to Zendesk Support/Zendesk sandbox
      Con risposta
      I need to create virtual email data for training purpose in Zendesk Support/sandbox (~1k email). I tried using script to...

      Data ultimo post: 03 mar 2021 · CS Agent

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      Customer's response to support ticket shows up as phishing email to her cc'd recipients
      Con risposta
      When my customer responds to an existing ticket, it shows her name as the person replying mismatched with our support em...

      Data ultimo post: 22 feb 2021 · Janice Darlington

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      Instead of Support Form, change to mailto
      Con risposta
      Currently, our organization has a support web form which has the user input their own email to submit a request.  We'd ...

      Data ultimo post: 25 feb 2021 · Kristen Malecki

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      Merge IF same email
      Con risposta
      Hello,  My client email use again before we get the time to reply.  I want to take all my 10000 emails and automatical...

      Data ultimo post: 15 feb 2021 · Janny Support

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      How long are Solved tickets searchable
      Con risposta
      When a ticket status is changed to Solved, how long are they searchable within Zendesk?  

      Data ultimo post: 08 mar 2021 · Jeff Friedman

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      How to count emails by alias
      Con risposta
      I have zenddesk on support@company.com but I want emails on sent to the alias guest@company.com to forward to zend desk....

      Data ultimo post: 01 mar 2021 · Scott Weiner

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      Zendesk Ticket Deletes Response Before Finished with Response
      Con risposta
      When responding to a client, if we copy and paste a picture or link into the ticket, click back up towards the top of ou...

      Data ultimo post: 19 feb 2021 · Elaina McClure

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      unable to receive email notification from time to time
      Con risposta
      Hi Support,  When I created a ticket and others reply, sometimes I'll receive email notification and sometimes not, how...

      Data ultimo post: 19 gen 2021 · Lai Ching Lo

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      Sending an email without creating new ticket first
      Con risposta
      We have an issue where we can reply to customers via email but not create new emails straight out of the bin. First, we...

      Data ultimo post: 03 mar 2021 · Kyrsten Lindgren

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