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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Hello,I woud like to add "Requester" column in the Suspended and Deleted ticket views.How to do it ? Thank you

Data ultimo post: 05 ago 2021 · Renaud Croix

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Hi! Second day of Zendesk here.I have looked for answers but could not find anything similar.   When I see a new tick...

Data ultimo post: 06 ago 2021 · Nico V

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Hi Zendesk! We learned that Zendesk tickets support HTML.  Do you know if it supports all HTML features, or only a subs...

Data ultimo post: 04 ago 2021 · Jessica Su (Data)

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Hi Zendesk, Related to bug reporting, I would like to attach the user logs from our game to each ticket that is sent to...

Data ultimo post: 03 ago 2021 · Nacho Cortés

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Suspended tickets
Con risposta
We are seeing a number of suspended tickets being generated.  I tried to apply triggers and automation but they don't ap...

Data ultimo post: 27 lug 2021 · Bill Spies

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We have begun using the Clone Ticket app. It seems like if the ticket has an attachment, you cannot clone the ticket. I ...

Data ultimo post: 21 lug 2021 · Roger Whitacre

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Is there a way to bulk email out to our customers via support? This is NOT for marketing purposes. E.g There is a delay...

Data ultimo post: 15 lug 2021 · Taimoor Khan

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Hi everybody, I am looking for a way to automate the adjustment of the Ticket Form based on keywords found in the body e...

Data ultimo post: 13 lug 2021 · Fakhri - [FSG] Customer Care

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I would like to create a field called category and a field called subcategory. The subcategory field may only show field...

Data ultimo post: 19 lug 2021 · Marco van Bergeijk

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Hello! I have Organizations created for a US team and a Canadian team of agents (support@subdomain.zendesk.com, VS supp...

Data ultimo post: 10 lug 2021 · zach.prasser

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