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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      Feature request: editable Light Agent role's "view user profile lists" permission
      OverviewThe Light Agent role in Zendesk has the following permission regarding “Customer Lists” (the page under /agent/u...

      Data ultimo post: 04 feb 2025 · Pedro Rodrigues

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      Additional improvements related to the 'Redaction Suggestion' feature
      Additional improvements related to the 'Redaction Suggestion' feature   1. Personal information other than email address...

      Data ultimo post: 05 feb 2025 · Eiley

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      Zendesk EAP management in Admin Center
      Hello, Zendesk community! Especially when one manages multiple accounts, Early Access Program management can be time con...

      Data ultimo post: 22 mag 2024 · Pedro Rodrigues

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      Request to Add More Languages for Voicemail Transcription
      Currently, voicemail transcription only supports English, and no other languages are available. We would like to request...

      Data ultimo post: 03 feb 2025 · Erinea Ravasio

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      Access Log UI Feedback [Advanced Data Privacy and Protection Add-on]
      Access Log UI releaseCalling ALL ADDP subscribers (or anyone thinking of subscribing for Access Logs)! We've just releas...

      Data ultimo post: 12 dic 2024 · Ryan Winkler

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      Feature request - include message details in ticket history for webhook calls
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Data ultimo post: 31 gen 2025 · mfg

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      Add a 'no emails' option to sandbox
      It would be helpful to have an option to simplify testing triggers if you could know that an email won't be generated re...

      Data ultimo post: 29 gen 2025 · mfg

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      Add hostnames for the IP address allowlisting feature,
      We're trying to implement IP allowlisting but some vendors that interact with Zendesk don't have static IP addresses, ra...

      Data ultimo post: 28 gen 2025 · Matthew Rinehart

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      Feature Request: Enhance trigger "Ticket > Tags" by allowing partial string matching or supporting regular expressions (regex)
      Feature Request SummaryEnhance the Ticket > Tags trigger condition by allowing partial string matching or supporting reg...

      Data ultimo post: 22 gen 2025 · Aleix Paytuvi Gallart

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      Feature request
      Hi I would like to request a new feature or functionality.   I as an organization can add several email addresses or eve...

      Data ultimo post: 23 gen 2025 · Natasja

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