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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      Macros sorting
      Right now we can edit order only on the first page of macros list. Previosly we were able to sort macroses one by one, b...

      Data ultimo post: 23 lug 2024 · Tommy

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      Why is an Agents now being asked to select a Brand/Department when resetting their password?
      Overview:  Referencing a recent update to Brands - Announcing Department Spaces – Zendesk help.  We have two departments...

      Data ultimo post: 27 nov 2024 · Shona

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      Notification after saving a Trigger
      From November 2024 after creating/updating any Trigger the pop-up notification with link no longer appears.   We created...

      Data ultimo post: 03 dic 2024 · Rosa Lo Re

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      Zendesk to send alerts/notifications to ZD Admins if email forwarding is not working as expected
      Hi, Currently if we connect external email address to zendesk instance and complete forwarding - we can send emails fro...

      Data ultimo post: 27 feb 2023 · yanko.chakarov

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      Feature Request: Organize Conditions and Conditional fields alphabetically
      After conditional fields on a form are created/applied, and you visit the Conditions page to review/audit/update, both t...

      Data ultimo post: 08 ago 2023 · Daniel Prouty

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      Feature Request: Customize the Password level option [Account > Security > End user authentication]
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Data ultimo post: 25 nov 2024 · 唐沢 雄大

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      Feature Request: Accessing Edit Conditions through the Edit Form Page
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Data ultimo post: 18 nov 2024 · Hannah Lucid

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      Product Feedback: Limit Agent Macro Permissions
      Non pianificato
      We have noticed that agents can currently include critical actions in their personal macros such as "Add / Remove Tags" ...

      Data ultimo post: 11 ott 2023 · Atanas Tomov

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      Blocking an End User based on their physical address
      We are having issues with scammers creating multiple email addresses/names all linked to the same physical address. I ca...

      Data ultimo post: 21 nov 2024 · Jessica Cope

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      VOC - Admin role dedicated to Flow Builder
      *We would like the job to be able to be Admin on our own BOT without being Admin Support. **we would also like to have:A...

      Data ultimo post: 20 nov 2024 · Jean-Paul BIGOURIE

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