Ricerche recenti

Nessuna ricerca recente

Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

Nuovo post
Mostra tutti
    Ordina per attività recente
      Zendesk - OKTA SSO SAML
      Con risposta
      Hello  I configured "Zendesk - OKTA SSO SAML" and it seems work with agent, admin account. but my end-user also affect...

      Data ultimo post: 20 lug 2021 · Richard Lee

      2

      Follower

      0

      Voti

      1

      Commento

      Zendesk Support with JWT
      Con risposta
      I am trying to set up JWT to submit tickets. The JWT method seems to work only when the user is trying to submit the tic...

      Data ultimo post: 14 lug 2021 · Reza Nadri

      3

      Follower

      1

      Voto

      4

      Commenti

      Incident Notification
      Con risposta
      Hi Zendesk,  We would like to have Incident notifications sent to our Zendesk admins via email so we are ahead of any d...

      Data ultimo post: 07 lug 2021 · Lilian Kimari

      2

      Follower

      0

      Voti

      1

      Commento

      Unknown Error During Log-In
      Con risposta
      While logging in, I receive an unknown error that's not related to my username or password. When this happens, the only ...

      Data ultimo post: 23 giu 2021 · Alec Rogers

      4

      Follower

      0

      Voti

      3

      Commenti

      Account Blocked
      Con risposta
      So we've been using the Phone/SMS number provided by zendesk for a while now But today it said "Account blocked" When ...

      Data ultimo post: 21 mag 2021 · D- Ash

      6

      Follower

      0

      Voti

      5

      Commenti

      Zen desk login using Okta
      Con risposta
      Hi there, We will be using Okta to login to Salesforce from next week. Currently we have a Salesforce plug-in connected...

      Data ultimo post: 17 mag 2021 · Sri Anumolu

      2

      Follower

      0

      Voti

      1

      Commento

      End Users not able to log in on Chrome browser
      Con risposta
      Dear Community, We have received a few reports that some End Users are not able to log in to our Zendesk subdomain. The...

      Data ultimo post: 13 mag 2021 · Saro Jamkossian

      5

      Follower

      0

      Voti

      6

      Commenti

      No messaging bar in Agent workspace despite admin role
      Con risposta
      Hi, I am looking for a solution since one hour but simply cant find it. We have the Zendesk suite Growth Plan. I am th...

      Data ultimo post: 04 mag 2021 · Roman Safronov

      2

      Follower

      0

      Voti

      2

      Commenti

      zendesk>Surpport>get auditLog failed with 403 forbiden
      Con risposta
      Hi,   I am trying to get the audit log with the support API /api/v2/audit_logs, but I failed with the below error msg:...

      Data ultimo post: 27 apr 2021 · Michelle Xie

      2

      Follower

      0

      Voti

      1

      Commento

      GUI Layout for Techs
      Con risposta
      Hello, Is it possible to change how the Support page looks for Agents?  I am looking to change the layout and overall ...

      Data ultimo post: 16 apr 2021 · Kurtis Overdorf

      3

      Follower

      0

      Voti

      2

      Commenti