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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      LOGIN LINK NOT WORKING
      Con risposta
      Can I get some help here? I cannot log in to our support zd. The link is not working. I can't chat with the helpdesk sin...

      Data ultimo post: 28 set 2023 · X

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      Transfer Account Ownership
      Con risposta
      Hi experts, our manager left the company but the Zendesk that we have was under him as the only account owner. We couldn...

      Data ultimo post: 09 nov 2023 · Elizabeth Chong

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      SSO for end users
      Con risposta
      Hi there, Our web app allows multiple auth methods for our end users. End users can sign in with either: email/password...

      Data ultimo post: 08 gen 2021 · Leah Lee

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      403 on agent login page after changing subdomain
      Con risposta
      After I changed my subdomain (e.g. from a.zendesk.com to b.zendesk.com) and I mapped it to a new external subdomain (e.g...

      Data ultimo post: 16 nov 2020 · David Zhang

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      Unable to sign in using jwt SSO
      Con risposta
      After generating a jwt and redirecting to /access/jwt?jwt= we get an error: "The unique request identifier was reused. P...

      Data ultimo post: 15 set 2020 · Erik Beuschau

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      Remove/Update the "Account Name" displaying after Agent's name
      Con risposta
      Hi there, In the body of response emails, our Agents' names are followed by our account name in parenthesis.  For examp...

      Data ultimo post: 01 ott 2018 · William Flaugher

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      Zendesk SSO error - Please use one of the options below to sign in to Zendesk
      Con risposta
      Our customers are facing this error when using JWT SSO integration. Looks like some others on the internet have observe...

      Data ultimo post: 06 giu 2017 · Tapan Shah

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