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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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    Ordina per attività recente
      How to initialize or fix the phenomenon of looping to the wrong page after logging in after setting SSO
      Con risposta
      Dear Team, Could anyone kindly help us how to change the SSO in the admin center or how to stop SSO? Currently, we can...

      Data ultimo post: 24 lug 2023 · IT Helpdesk

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      Which charging plan of Zendeck can support the help center to be publicly viewed?
      Con risposta
      as above

      Data ultimo post: 11 ago 2023 · xiao cliff

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      Reviewing unfinished work in sandbox pre-refresh
      Con risposta
      I need to refresh our sandbox but I want to make sure that I'm not wiping any unfinished work. While I reviewed the proj...

      Data ultimo post: 07 lug 2023 · mfg

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      Need help changing one of my brand's prefixes.
      Con risposta
      Hi all, Hoping someone can help me here, I can't get a response from Zendesk on this for some reason. Can someone tell...

      Data ultimo post: 29 dic 2023 · Nate Moss

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      Routing Flow Assistance
      Con risposta
      Hello,  I am looking to create a flow in which tickets that are in a general initial queue (current) can be routed to v...

      Data ultimo post: 12 ott 2023 · Sandoval Perreira

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      Sandbox Question
      Con risposta
      If we choose the Metadata Sandbox are end users still copied over? Do we have the ability to create end users in the Sa...

      Data ultimo post: 09 ott 2023 · Cassandra Anton

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      Using SSO for End Users
      Con risposta
      We have SSO enabled but it appears enabled only for agents. I changed the setting to the Help Center to 'require sign i...

      Data ultimo post: 13 set 2023 · Alyssa Truesdale

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      Zendesk end-user authentication
      Con risposta
      If embedding Zendesk can direct end-user sign-up, password reset and sign-in be prevented? In the admin centre end-user...

      Data ultimo post: 01 ago 2023 · Welly Wind

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      Can not login mobile application
      Con risposta
      Dear, I can login zendesk on laptop web browser not can not with the mobile application. My email: dong.nguyen@munters.c...

      Data ultimo post: 13 lug 2023 · Dong Nguyen

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      Users PRofile no longer showing Guide, or Reporting Icons
      Con risposta
      We have a end user who use to be able to view reports. He had the 2 icons on the left hand menu page but now they illumi...

      Data ultimo post: 06 lug 2023 · Jabari Sparkman

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