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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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    Ordina per attività recente
      Unable to access my admin center, need to replace my ssl certificate
      Con risposta

      Data ultimo post: 23 set 2021 · Cynthia Adrien

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      Help Center: End User Authentication - Bypassing SSO/SAML
      Con risposta
      Background:I have a question regarding Help Center "End user" authentication. We have two categories of "End users":A.) ...

      Data ultimo post: 08 dic 2021 · Karl Schoppe

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      Zendesk Talk is activated, but widget does not show in account
      Con risposta
      Hello, we have recently activated Zendesk Talk in our account.  But, despite Talk being activated, we have no option to...

      Data ultimo post: 11 nov 2021 · Silvana Conrad

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      Forget Password Email Does Not Include Link
      Con risposta
      Several of our end-users are unable to reset their password. Scenario:  Select Reset Password on Sign In page  Enter e...

      Data ultimo post: 09 nov 2021 · Franki Cricchio

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      Chat Support
      Con risposta
      Did zendesk remove the built-in chat support for agents/admins? I can't find it any longer. 

      Data ultimo post: 26 ott 2021 · Josh

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      export the 'Activity Feed' to excel file.
      Con risposta
      Hi, I want to export the 'Activity Feed' to the excel file, how should I do it? Thanks.

      Data ultimo post: 28 set 2021 · Wayne Wei

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      SSO Issue
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      Hi,  Pre covid I had setup Zendesk so that when someone clicked the link "ourdomain.zendesk.com" etc They were taken to...

      Data ultimo post: 24 set 2021 · Steve Y

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      Zendesk sign in implementing
      Con risposta
      Good afternoon, we have a website created with a Vue.js framework and we are using Zendesk as a separate subdomain to co...

      Data ultimo post: 15 set 2021 · Alex Mograine

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      Receiving error: JWT signature invalid, when using the sample code shared.
      Con risposta
      {myloginur}?kind=error&message=JWT+signature+invalid.+The+signature+cannot+be+verified%2C+check+that+your+tokens+matchI ...

      Data ultimo post: 25 ago 2021 · Kumail Raza

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      On Enterprise, does a custom Role ALWAYS use an Agent license?
      Con risposta
      We're on the Enterprise plan. I'm trying define separate Roles for each department in our organization. Right now, we h...

      Data ultimo post: 22 lug 2021 · John

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