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Q&A - Objects, workspaces, and rules

Ask your questions, engage in discussion, and find solutions related to business rules, omnichannel routing, and custom objects.

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      Ticket sidebar
      Good Day!. Our application is developed on zendesk and we have implemented various components like nav_bar, ticket_edito...

      Data ultimo post: 08 apr 2025 · Narmada P

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      How to notify only CC's users
      Con risposta
      Hi, I have a problem about CC's email notifications. In my triggers, when requester update his own ticket, i'm not sendi...

      Data ultimo post: 08 dic 2021 · Ruddy DEROSIERS

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      Set to a number of Business Days days from now
      I have a Trigger setup to take tickets where a specific Macro was used and set a Due Date field to a number of days late...

      Data ultimo post: 20 mar 2025 · Tyler Williams

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      Get link url inside ticket generated by an html email
      I have a trigger that notifies a web hook defined as this:

      Data ultimo post: 07 mar 2024 · Cesar Arguinzones

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      How to change the from email address?
      Con risposta
      Hi! We have two different ticket types (not a system field) and two different email addresses in our settings. It works ...

      Data ultimo post: 10 feb 2020 · Mia Jonson

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      Subject line set is not the subject line displayed
      Con risposta
      Hi - We have multiple macros with a subject line written as part of the triggers/actions such as this one. Set subjec...

      Data ultimo post: 16 apr 2024 · Mia Galletes

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      Help creating a view with breached SLAs
      Con risposta
      I'm using Zendesk Suite. I tried to set up a view that would contain tickets with breached SLA targets. Here are the set...

      Data ultimo post: 20 gen 2021 · Jessica Karabko

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      Moving Tickets when their schedule changes from in business hours to out of hours
      Was wondering if anyone had a good way of setting up views so that tickets are only visible when the assigned schedule i...

      Data ultimo post: 03 mar 2025 · Jack Ray

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      How to set up a trigger based on ticket volume?
      Hi Zendesk Support Team, We are looking to set up a trigger in Zendesk that activates when the number of tickets exceeds...

      Data ultimo post: 11 giu 2024 · Vina Liao

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      Adding a Private Comment text to a custom field
      Hello! I'm trying to fill a custom field with the same text of a Private Comment that contains a specif...

      Data ultimo post: 15 gen 2025 · Gas Gas

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