Ricerche recenti

Nessuna ricerca recente

Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

Nuovo post
Mostra tutti
    Ordina per attività recente
      Tickets left open after "successfull" Answer Bot suggestion
      Con risposta
      Hi everyone I hope I'm not duplicating a question already asked here but I've spent the last hour or so searching and c...

      Data ultimo post: 04 gen 2022 · Emmet Haughian

      3

      Follower

      0

      Voti

      3

      Commenti

      Undo changes to flowbuilder
      Con risposta
      Is there any way to undo changes made in flowbuilder that were automatically saved? Like reset to last published version...

      Data ultimo post: 25 nov 2021 · Fabian Hänggi

      4

      Follower

      1

      Voto

      2

      Commenti

      automations not triggered
      Con risposta
      Hi Community, I have trouble with a Zendesk automation not getting triggered. We need the following automations which I...

      Data ultimo post: 12 nov 2021 · dominik.jemec

      4

      Follower

      0

      Voti

      4

      Commenti

      Why I can't rating?
      Con risposta
      Hello. I received an email with the title "How would you rate the support you received?" But, the problem has not been...

      Data ultimo post: 04 nov 2021 · Yuji Tokutake

      2

      Follower

      0

      Voti

      8

      Commenti

      Enable button is grayed out.
      Con risposta
      We have used Zendesk over 6 years now with at least a hundred macros used thousands of times. However, when I try to ena...

      Data ultimo post: 01 nov 2021 · Steve Lacoss

      4

      Follower

      1

      Voto

      2

      Commenti

      satisfaction rating
      Con risposta
      Get blank screen and error 401 when rating.

      Data ultimo post: 31 ott 2021 · Ole Andre Heggdal

      3

      Follower

      0

      Voti

      4

      Commenti

      Automated notification to agent when ticket's been assigned for 24 hours without any updates
      Con risposta
      I would like to set an automation or trigger for a notification/reminder to the assigned agent which should be fired 24 ...

      Data ultimo post: 27 ott 2021 · Anette Wold Ylenstrand

      3

      Follower

      0

      Voti

      4

      Commenti

      Do questions really help the bot find articles?
      Con risposta
      I keep hearing that having a question as a title or heading helps the bot find articles better Is this true? How can a...

      Data ultimo post: 25 ott 2021 · Rich Andersen

      2

      Follower

      0

      Voti

      3

      Commenti

      Abasing in CSAT
      Con risposta
      Hi All We Found agent can change the CSAT by open Like of survey to another browser and give Good SurveyAre there any w...

      Data ultimo post: 24 ott 2021 · Ebram Shehata

      2

      Follower

      0

      Voti

      3

      Commenti

      Rebranding the Answer Bot in the modern web widget
      Con risposta
      Hello, I am in the process of setting up chat for our organization, and I wanted to know how to change the Answer Bot's ...

      Data ultimo post: 21 ott 2021 · Hawkeye Area Community Action Program

      11

      Follower

      7

      Voti

      11

      Commenti