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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      Issue with Answer Bot suggested articles
      Con risposta
      Hi!I have an issue with Answer Bot and how it picks languages for the article suggestions. Currently, my browser is set ...

      Data ultimo post: 16 lug 2021 · Mia Katarina Andric

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      Automatic Responder after x hours of no message/answer from our org
      Con risposta
      So I need the following logic: Ticket is created -> if no one in our org did answer to this ticket after 6 hours, the ...

      Data ultimo post: 18 mar 2021 · Dominik Leeb

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      Filter not working for answer bot
      Con risposta
      I am trying to limit the scope of articles suggested by the answer bot by following the instructions here https://suppor...

      Data ultimo post: 08 lug 2021 · Lorenzo

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      Csat Automated survey wasn't created
      Con risposta
      Hi, I am a bit confused cause all the CSAT articles say that when you enable customer satisfaction that an automated ema...

      Data ultimo post: 01 lug 2021 · Account Management

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      Setting up Trigger based on Requested value
      Con risposta
      Hello Folks, Looking to see if there is a way that through Triggers or other functionality that I can have a notificati...

      Data ultimo post: 29 giu 2021 · Joshua Lapointe

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      Answer Bot suggestions on subject line
      Con risposta
      I'm aware that Answer bot suggests articles based on the first 75 words of the article (or it weighs it more heavily as ...

      Data ultimo post: 24 giu 2021 · Oscar Velez

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      Automating Two Follow-Up Responses For Customers
      Con risposta
      Hello, I'm creating an Automation to send the customer a follow-up message, for when an agent responds to the customer'...

      Data ultimo post: 19 giu 2021 · zach.prasser

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      Answerbot for Zendesk Messenger
      Con risposta
      In Zendesk Messenger is it possible to turn off the automatic “Was this helpful?” question that answer bot asks once you...

      Data ultimo post: 03 giu 2021 · Emily Czechowski

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      Ideas on how to improve the Answerbot click-through rate
      Con risposta
      Hi, We have been using Answerbot for about 4 months on tickets raised via email.  Our click-through rate is at 9.1%.  W...

      Data ultimo post: 28 apr 2021 · Julie Foster

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      Broken Satisfaction survey CSAT
      Con risposta
      I have set up the Customer Feedback (Satisfaction check). It states (here https://support.zendesk.com/hc/en-us/articles...

      Data ultimo post: 12 feb 2021 · Aleksandra Budnik

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