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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      How to Chat bot custom greeting message?
      Con risposta
      I am using chat Bot web widget in my website it's awesome. Now i want to know how i can add my login user name in greeti...

      Data ultimo post: 22 nov 2023 · Gagan

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      Enabling Answer Bot on Web Widget (Messaging)
      Con risposta
      Is Answer Bot currently available to use on Web Widget (Messaging) like it is on Web Widget (Classic)?  For example Answ...

      Data ultimo post: 24 mag 2023 · Alex Garcia

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      5

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      Duplicate existing chatbot flowbuilder
      Con risposta
      Is there a way to clone or duplicate the existing chatbot flow builder? 1. I want to test and play around with the curr...

      Data ultimo post: 01 apr 2022 · LottieFiles

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      Zendesk Automation Query
      Con risposta
      Hello team, I have added the below automation, however, it is not working as expected. Can anyone please confirm if the...

      Data ultimo post: 18 gen 2024 · Sonali Dmello

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      Autoreply with specific articles based on form answers?
      Con risposta
      Is there a way that we can have autoreply give a specific article based on answers to questions in the form? Currently, ...

      Data ultimo post: 08 gen 2024 · Phillip Morris

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      Satisfaction ticket field wasn't updated according to the given feedback
      Hi!The ticket attribute called “Satisfaction” has several values: But when I gave feedback with comment, the attribute ...

      Data ultimo post: 29 dic 2023 · Kirill Akimov

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      How to create an automation to change status of ticket after a certain period of time?
      Con risposta
      Hello,  I need help creating an automation. Many of my tickets don't receive a response in time and its bulking my pend...

      Data ultimo post: 13 dic 2023 · Viorel Parvan

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      Automation to send public reply when new ticket is received
      Con risposta
      Hi ZD community! I would like to create an automation / trigger to send a public reply when a new ticket is first recei...

      Data ultimo post: 07 dic 2023 · Nikki Mier

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      AI Bots and hallucinations?
      We are currently interested in implementing an Advance AI (EAP Generative AI specifically) bot in our help centres and b...

      Data ultimo post: 01 dic 2023 · Mandy Labriola

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      Bot WhatsApp problem
      Con risposta
      How to make the forms work on WhatsApp and I want to make the bot message delay on WhatsApp. How do I do that?

      Data ultimo post: 09 nov 2023 · Guest Experience Admin

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