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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      How to add URL in flow builder?
      Con risposta
      Hi there,   May I know if there's a way to make the url as hyperlink in flow builder? As we found that after adding bu...

      Data ultimo post: 28 apr 2022 · Jessica Fong

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      How can I disable Answerbot suggestions for certain email addresses?
      Con risposta
      I haven't found a way to suppress Answerbot suggestions for email requests submitted by specific requesters. I have set ...

      Data ultimo post: 26 apr 2022 · Eckhard Doll

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      Document Recommendation Logic
      Con risposta
      Hi. Is the document "A" excluded from the recommendation when a customer searches the Help Center, reads the document "...

      Data ultimo post: 26 apr 2022 · 정문균

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      Email answerbot doesn't ignore signatures
      Hi community, I'm having some difficulty configuring answerbot to suggest relevant articles. We use the email answerbot,...

      Data ultimo post: 22 apr 2022 · Gwyn Mabo

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      Auto Append Related Articles to Ticket
      Con risposta
      Hi, How to automatically append 2-3 related articles to the ticket when auto-responding? For example, customer emails u...

      Data ultimo post: 08 apr 2022 · Anthony

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      Answer Bot Messages Custom Updates
      Con risposta
      Hi, we are updated the  answer bot message related string files, But it is not reflecting  the app side. It is showing t...

      Data ultimo post: 01 apr 2022 · Krishnakumar D

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      Testing another version of the "Request customer satisfaction rating" automation
      Con risposta
      I'm trying to test a different version of the default "Request customer satisfaction rating" automation but can't get it...

      Data ultimo post: 30 mar 2022 · Phil Baker

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      Answerbot created a ticket
      Con risposta
      I received a ticket from requester "Unknown (Answer Bot)" with what looks to be a search phrase as the subject, and the ...

      Data ultimo post: 22 feb 2022 · Nikki

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      AnswerBot not showing request form after unsuccesful query
      Con risposta
      Hello,I have a Classic Web Widget active on my site (answerbot). I would like for users to be shown the form to submit a...

      Data ultimo post: 03 feb 2022 · Generation Global Support

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      Ticket Close Goal + Pending Status?
      Con risposta
      I have a goal for tickets to be closed within a certain time-frame, but I also have a pending status which is 21 days lo...

      Data ultimo post: 24 gen 2022 · Maxine Levine

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