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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      Answer Bot Survey
      Con risposta
      Hello, instead of having votes, if a customer states that their questions were solved or unresolved is there a way to se...

      Data ultimo post: 03 gen 2023 · Kandice Allred

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      Flow Builder Check user authentication
      Con risposta
      Is there an Zendesk API that i can invoke in the Flow Builder to know whether the current end-user (for which the Bot is...

      Data ultimo post: 14 set 2022 · Gauri Sanil

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      Trigger CSAT Email for Talk Tickets
      Con risposta
      If an end user has both a phone number and their email address in the profile, is it possible to set up a CSAT email tha...

      Data ultimo post: 19 dic 2022 · Lara McCaleb

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      Testing answer bot
      Hello!  I'm wondering how do you test a bot flow on messaging before setting it live and available for users? I've tri...

      Data ultimo post: 01 dic 2022 · Rebeca

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      Something went wrong on our end. Let’s start again.
      Con risposta
      When the Bot runs an answer and tries to provide an selection of Articles it will show "Something went wrong on our end....

      Data ultimo post: 30 nov 2022 · Justin Rader

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      CSAT customization
      Con risposta
      I want to write own HTML code to customize CSAT i tried to write my code in dynamic content after that we get a placehol...

      Data ultimo post: 25 nov 2022 · akash kumar

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      Satisfaction Survey Visibility
      Hi! I am implementing the Satisfaction Survey in Zendesk. I have a concern about "Survey" feedback visibility. Can you...

      Data ultimo post: 09 nov 2022 · Jennifer Landry

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      Answerbot: Tickets auto-solving without customer choosing article
      Con risposta
      Does anyone have an issue with emails that get auto-solved without recipient clicking yes this solved my issue or select...

      Data ultimo post: 11 ott 2022 · Stacy Robinson

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      CSAT broken Link
      Con risposta
      We set up the CSAT service a while back and it was working fine. recently we have dicovered that the links in the email...

      Data ultimo post: 15 set 2022 · Alan MUNTADAS

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      Chatbot functionality based on FAQ
      Con risposta
      I am trying to create a automated chat bot using Zendesk that provides answer's based on our FAQ. Is this possible?

      Data ultimo post: 28 lug 2022 · Praveen

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