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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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      Whatsapp saves contact with spacing not linking to existing contact
      Hi Community - need some advice. We have an api running to upload any newly onboarded customers as a contact with Zendes...

      Data ultimo post: 10 apr 2025 · Antonio Kortje

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      Zendesk Messaging Widget Showing Previous User's Conversation History
      I'm implementing the feature "Enabling authenticated visitors for messaging with Zendesk SDKs". However...

      Data ultimo post: 09 apr 2025 · Phuoc Nguyen

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      Mystery ‘We’re Offline’ Message — Agents are Available
      I've been losing my mind over this issue for way too long. We use Messaging (not classic), and have just one simple flow...

      Data ultimo post: 28 ott 2024 · Kyle Beaulieu

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      When using an AI Agent and the conversation goes inactive, how do I update the template that is used for that email?
      I've searched everywhere and cannot find this. I know how to update the email template for the Email channel. I am looki...

      Data ultimo post: 12 mar 2025 · Siobhan

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      Facebook Page - Messaging/Tickets
      Hi We are looking to integrate the Zendesk Facebook Integration but we want it to be a secondary messaging app on our fa...

      Data ultimo post: 18 mar 2025 · Ofer Razon

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      Sorting responses from multiple Instagram accounts
      We have 8 Instagram accounts and 4 Facebook Messenger accounts generating messaging tickets. When they come in we have n...

      Data ultimo post: 02 feb 2025 · Aaron

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      Alert when chat is missed by agent
      We currently have a rather small support team, with one agent responsible for answering incoming chats. The chat volume ...

      Data ultimo post: 09 dic 2024 · Isak Tapper

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      Proactive bulk messages via Whatsapp
      Hello everyone! I'd like to know if it would be possible to send bulk messages on Whatsapp via Zendesk? Actually, I'm no...

      Data ultimo post: 12 feb 2025 · Thiago J.

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      What does it look like when chat and form are enabled?
      I understand that If we enable multiple features, they would be presented in this order:
      1. Self service
      2. ...

      Data ultimo post: 18 ott 2024 · mfg

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      Send a message from visitor to agent with 3rd party webchat
      Need to send message from customized third party application to live agent after making websocket connection. There is n...

      Data ultimo post: 07 feb 2025 · Sunil Panwar

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