Ricerche recenti

Nessuna ricerca recente

Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

Nuovo post
Mostra tutti
    Ordina per attività recente
      Help Needed – WhatsApp Business Verification Code Not Received on Zendesk Text Number
      We’re facing an issue with our Zendesk text number and WhatsApp Business. When attempting to set up WhatsApp Business, w...

      Data ultimo post: 20 dic 2024 · Alpay Zeyrek

      0

      Follower

      0

      Voti

      0

      Commenti

      Chat reports
      Hey,We have an external company handling the overflow of chat tickets and they should make a report in Explore where you...

      Data ultimo post: 16 set 2024 · Mikko Eriksson

      2

      Follower

      0

      Voti

      1

      Commento

      Help with Deploying Zendesk Chat Bot on MS Teams
      Hi Community, I’m looking to deploy a Zendesk Chat Bot integrated with Microsoft Teams to enhance our internal support p...

      Data ultimo post: 05 dic 2024 · Annapurna Banka

      0

      Follower

      0

      Voti

      0

      Commenti

      Help with Deploying Zendesk Chat Bot on MS Teams
      Hi Community, I’m looking to deploy a Zendesk Chat Bot integrated with Microsoft Teams to enhance our internal support p...

      Data ultimo post: 05 dic 2024 · Manager 2

      0

      Follower

      0

      Voti

      0

      Commenti

      Inactive message scenarios for assignment and capacity rules
      Con risposta
      There should be a way that as a company you can decide how to assign inactive message conversations.  For now, they don...

      Data ultimo post: 15 mag 2023 · Thomas D'Hoe

      4

      Follower

      5

      Voti

      6

      Commenti

      Settings during business hours but agents offline
      I'd like to display the message for offline status when no agents are online, even if it's during business hours. It see...

      Data ultimo post: 15 nov 2024 · mfg

      1

      Follower

      0

      Voti

      0

      Commenti

      Mystery ‘We’re Offline’ Message — Agents are Available
      I've been losing my mind over this issue for way too long. We use Messaging (not classic), and have just one simple flow...

      Data ultimo post: 28 ott 2024 · Kyle Beaulieu

      2

      Follower

      0

      Voti

      4

      Commenti

      Associating unauthenticated chat and messaging with an end user
      Using an incognito window, I created a messaging conversation, and when prompted gave the email address of a known end u...

      Data ultimo post: 05 nov 2024 · mfg

      0

      Follower

      0

      Voti

      0

      Commenti

      How to manually close a session in Android
        The accessed SDK is    implementation 'io.smooch:core:9.4.0'    implementation 'io.smooch:ui:9.4.0',as shown in the pi...

      Data ultimo post: 26 set 2024 · Xiao Zhang

      1

      Follower

      0

      Voti

      1

      Commento

      Widget prefill equivalent for core messaging
      On Zendesk Messenger, I would want to pre-enter name, email address, and a sample message. Previously, `prefill` https:/...

      Data ultimo post: 15 ott 2024 · Krishna Teja

      1

      Follower

      1

      Voto

      1

      Commento