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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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      Embed contact form on contact page
      Con risposta
      Hi there, we are using the contact form through the web widget on our contact page. That means users need to first open...

      Data ultimo post: 01 giu 2021 · Patrick Lemmer

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      Start chat with one visitor
      Con risposta
      Hi. I used zendesk widget chat some years ago. I remember that I was able to trigger chat specifically to one determin...

      Data ultimo post: 27 mag 2021 · Chaim Ben

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      Internal Chat Option for communicating with other internal teams
      Con risposta
      We are looking for the option to initiate a chat with an internal team (for example Tier 2/ 2nd level support).  We want...

      Data ultimo post: 29 apr 2021 · Carmen Paolucci

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      How can I design the widget to what I need?
      Con risposta
      I want to use part of the widget features, that it will provide suggestions when customer put a question. If the custome...

      Data ultimo post: 29 apr 2021 · Potter Song

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      Exclude IP-adress from accessing the Chat
      Con risposta
      Hello,  i read this post : https://support.zendesk.com/hc/de/articles/203663706-Beschr%C3%A4nken-des-Zugriffs-auf-Zende...

      Data ultimo post: 21 apr 2021 · Daniel Cancarevic

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      Can I send more than name and email in web widget authenticantion?
      Con risposta
      1) In web widget authenticantion, can I add more info than name and email in payload?Reference: https://support.zendesk....

      Data ultimo post: 07 apr 2021 · Douglas Franco

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      how can I integrate my Zendesk Chat with articles in Guide ?
      Con risposta
      Hello,  Is anyone have an idea how to have an answer bot but on Zendesk chat, I have tried to integrate it but did not ...

      Data ultimo post: 31 mar 2021 · Imane Moujahid

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      Twitter tweeds show in my Email but not direct in Zendesk
      Con risposta
      Hi, I am new to Zendesk and I am trying to set up Twitter.   Now I get Twitter tweeds to my email address. I do not g...

      Data ultimo post: 30 mar 2021 · Kundenservice

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      Hiding the Chat widget on mobile devices
      Con risposta
      This is a continuing discussion about the article Hiding the Chat widget on mobile devices in the developer documentatio...

      Data ultimo post: 26 mar 2021 · Zendesk Team

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      Help Centre Chat Auto-Populate name, email fields from Redirection
      Con risposta
      I want to auto-populate the name and email field in Help Center Chat Pre Form or Offline Form whenever somebody is comin...

      Data ultimo post: 24 mar 2021 · Rishabh Mehta

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