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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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      How to hide chat/widget from non-logged in users?
      Con risposta
      I have been wanting to hide the chat/widget from users that are not logged in to the Help Center and have it appear when...

      Data ultimo post: 12 feb 2021 · David Nguyen

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      Unread Chats on desktop chatlabel
      Con risposta
      Hi,  I am trying to implement a functionality on desktop site where if the chat popup hidden and a new message arrives,...

      Data ultimo post: 19 mar 2021 · Ahsan

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      Chat Widget Question
      Con risposta
      Currently we are trying to disable the widget on our website until we work on some of the chat widget properties and con...

      Data ultimo post: 18 mar 2021 · Blake Grant

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      Opening a hidden widget...
      Con risposta
      I would like to add a button on a website that pops up a chat. So the chat should not be available directly on the websi...

      Data ultimo post: 18 mar 2021 · René Rübner

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      Zendesk Chat - Android attach file issue
      Con risposta
      To attach file to chat we have method - chatProvider().sendFile(File file, FileUploadListener fileUploadListener); The p...

      Data ultimo post: 04 mar 2021 · Станислав Клейников

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      How to keep chat widget collapsed even when an agent is online?
      Con risposta
      Is there a way to make sure the widget stays collapsed/minimized regardless if there is an agent online or not?We alread...

      Data ultimo post: 26 feb 2021 · Lucas Lima

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      Allow .har files to be uploaded via chat
      Con risposta
      We have recently launched a new product and one of the troubleshooting steps we have is for our customers to obtain a .h...

      Data ultimo post: 25 feb 2021 · David Noland

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      Can I change the positioning of a web widget?
      Con risposta
      On our site we have an idea to put a chat widget in place of the form. We want the widget not to be tied to the bottom r...

      Data ultimo post: 24 feb 2021 · Yuliia Bon

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      Customer name in incoming chat
      Con risposta
      Hello!   My company uses the chat option and we love it. One thing we would love to do is to be able to see the name o...

      Data ultimo post: 12 feb 2021 · Eric Cheadle

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      FAQ in Zendesk Chat
      Con risposta
      Hello          Can we show complete FAQ (knowledgebase) in zendesk chat?  Currently FAQ appear when i type in search bu...

      Data ultimo post: 09 feb 2021 · Pankaj Singh

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