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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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      Web Widget: Overwrite the users url
      Con risposta
      Hi, We are utilizing the web widget on our internal site, and are having security issues with the users URL being inclu...

      Data ultimo post: 18 gen 2021 · Phil Stewart

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      Chat opener message
      Con risposta
      I have noticed on the various Zendesk support sites that when you open the web widget you immediately get a couple messa...

      Data ultimo post: 04 feb 2021 · Scott Franke

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      Zendesk Guide Integration to Chat Widget
      Con risposta
      I have Zendesk Guide Enterprise but when I navigate to Chat--> Settings --> Widget, I don't see the option to modify the...

      Data ultimo post: 27 gen 2021 · Torsor Kotee

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      How can I send a message as the user and agent to the web widget?
      Con risposta
      I have a chatbot that I'd like to transfer over to the web widget for a live agent. I need to inject the chat history fr...

      Data ultimo post: 22 gen 2021 · Austin Jones

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      Duplicate ticket with social messaging
      Con risposta
      I have some doubts regarding Line OA integration on Zendesk. When a customer contacts our agent via Line OA, it appears ...

      Data ultimo post: 22 gen 2021 · Yensira Tantitakurn

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      Downloading past chats
      Con risposta
      I am wondering if it is a possibility to download chat history onto a file separate from Zendesk?  I've had a look on t...

      Data ultimo post: 07 gen 2021 · Artisan Furniture

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      Chat integration in my CRM
      Con risposta
      Good morning, I am actually developing a CRM. My client asked me to integrate a chat that would allow logged CRM's use...

      Data ultimo post: 04 gen 2021 · Mauro Cassani

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      How to minimize the widget
      Con risposta
      Recently the chat in our website started to appear open like this: We would like it to show like this: I have been...

      Data ultimo post: 08 gen 2020 · Vybs

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      Why does the alarm siren go off every time I connect even if I have it disabled?
      Con risposta
      This siren has shaved years off my life as I nearly have a heart attack every time it goes off. It's part of our agent o...

      Data ultimo post: 24 set 2019 · Kelsey H

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      Department Offline Status
      Con risposta
      Background: Our company has several products / services (over 10) that we sell our clients. It is impossible for one tea...

      Data ultimo post: 24 set 2019 · Permanently deleted user

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