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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Ticket Forms and Talk
      Con risposta
      We have 2 brands, and each brand has their own form. Both brands use Talk and each brand has their own phone number. One...

      Data ultimo post: 27 ago 2021 · MineralTree | Support

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      Talk - Agent in Group Doesn't work on Talk tickets
      Con risposta
      Hello, Is there  a creative solution, workaround for the following use case? Agent is in Groups: Group 1 Group 2 Gr...

      Data ultimo post: 27 ago 2021 · Amanda Gunn

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      Talk - outbound caller ID
      Con risposta
      We service many different brands so we need to make sure our outbound calls are branded correctly. 1) We would prefer t...

      Data ultimo post: 18 ago 2021 · Dana Coffman

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      Call Transfers to Mobile Phone Fail
      Hello, I was advised to open up a support ticket after posting this under "Talk Q&A", let me know if this is not the ri...

      Data ultimo post: 16 ago 2021 · Zach Peck

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      How to use third-party talk to make calls (using third-party soft phones)
      Con risposta
      I want to implement an outbound call function. My method is to put the outbound dialer in the app. My dialer is an ifram...

      Data ultimo post: 09 ago 2021 · 张文辉

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      I'm unable to hear customers nor can they hear me
      Con risposta
      I'm unable to hear customers nor can they hear me

      Data ultimo post: 07 ago 2021 · Brian Marshall

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      Talk Partner vs Port forwarding
      Con risposta
      Hello out there.I thought my request was more common, but unfortunately both Zendesk support and their sales department ...

      Data ultimo post: 05 ago 2021 · Beefit Support

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      Phone is not letting to accept call
      Con risposta
      When I press to accept it hangs up the call. 

      Data ultimo post: 28 lug 2021 · Maria

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      Digital line to support IVR
      Con risposta
      IssueDigital lines do not support IVR and I can not have a web widget without using a digital line. But, I need IVR. En...

      Data ultimo post: 22 lug 2021 · Francisco Manalo

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      Zendesk Talk Transfer Failure
      Con risposta
      Has anyone encountered challenges transferring calls? We had experience transfer failure a couple of times lately.

      Data ultimo post: 30 giu 2021 · Leo Medalla

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