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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Online/Offline Settings overriding Phone Schedules
      Hi Zendesk! I discovered that the phone schedule is not the end-all-be-all. If agents do NOT go offline (accidentally f...

      Data ultimo post: 14 feb 2024 · Nastassya

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      How to send an email to a Talk ticket
      Con risposta
      Hey, I'm not clear on how to do if I have a ticket that was initially a phone call and I need to reply with an email lat...

      Data ultimo post: 21 apr 2021 · Andre

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      Missed Call Leg
      Hello there! I'm wondering if the report is accurate about agent missed call leg data. I'm showing some agents has 13-20...

      Data ultimo post: 09 apr 2023 · Rey Magoncia

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      Language Call routing?
      Con risposta
      Hi, I'm working for a company that deals with calls from different countries in the EU, we have Customer support staff w...

      Data ultimo post: 03 nov 2023 · Jamie Mcloughlin

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      Problem with Talk: ticket open in 2 windows browser simultaneously after a call
      Con risposta
      Hi team, I need help because when an agent makes a call using Talk, if Zendesk for business reason is also open in a sec...

      Data ultimo post: 29 mar 2024 · Rosa Lo Re

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      wait music
      Con risposta
      Hello completelky new to Zendesk.  It's pretty intuitive - however, I was asked to upload  new MP3s one was for a Wait m...

      Data ultimo post: 27 ago 2021 · Peter Francese

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      Is there a way to get inbound and outbound SMS to be on the same ticket
      Con risposta
      Hi there!   Sometimes my team will proactively contact people via SMS, if the person replies it comes through as a bra...

      Data ultimo post: 18 gen 2022 · Harley Gilbert-Rolfe

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      Bluetooth earbuds working for everything except Zendesk in a Chrome browser (Continued)
      I followed the steps provided by the team in the following link with no results.  I have tried both Brave and Chrome wit...

      Data ultimo post: 28 feb 2024 · Jeremy

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      Which languages does GAI support for Speech to text?
      Con risposta

      Data ultimo post: 07 mar 2024 · Hui Lei

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      dissociation of client directories
      Hello, I find myself in a complicated situation I have 2 completely separate lines for 2 antities and in no case, the ag...

      Data ultimo post: 08 feb 2024 · svetlana CHITOROAGA

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