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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Can you prioritize certain call types that are holding?
      Con risposta
      Is there a way to prioritize calls that are holding depending on the menu option they choose in our IVR? I have clients ...

      Data ultimo post: 14 apr 2023 · Brian Powers

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      Call someone based on a High priority ticket
      Con risposta
      When a system down / high priority ticket comes in outside of normal working hours (A set conditions set are met). We w...

      Data ultimo post: 17 gen 2023 · Keelan Pannell

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      Caller ID for Incoming Voicemails?
      Con risposta
      Does anyone know if there is a feature to enable Caller ID for incoming voicemails? Thanks. 

      Data ultimo post: 20 giu 2023 · Lupita Soto

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      support and talk
      Con risposta
      how can i make a ticket in support the text the customer instead on emailing?

      Data ultimo post: 16 giu 2023 · Capital Tech Repairs

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      Supervisor Conexon Connect
      Con risposta
      We are having issues with calls dropping, any sugguestions?

      Data ultimo post: 11 mag 2023 · Kimmie Nicas

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      Delete Talk Data
      Con risposta
      Is it possible to delete talk data.  I had a customer inadvertently call in 25 times during our team meeting when all ag...

      Data ultimo post: 17 apr 2023 · Hutton, Spencer

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      Installing Zendesk Talk as a softphone
      Con risposta
      We are using the Jabra Engage 50 ll. It uses an auditory signal for incoming calls from connected softphones. Zendesk Ta...

      Data ultimo post: 20 mar 2023 · Irjen Schamphelaere

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      What are the instances in a call not generating a ticket
      On the 25th of February we had a large number of inbound calls between 9:30am to 10:30am, not all these calls generated ...

      Data ultimo post: 14 mar 2023 · Mat Lord

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      Outbound calls that went to customer's Voicemail
      Con risposta
      Is there a way to get the number of outbound calls that went to customers Voicemail? I know those kind of calls are tagg...

      Data ultimo post: 14 dic 2022 · Jahn

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      Hide Caller ID
      Con risposta
      Is it going to be possible to remove caller ID on Zendesk talk?We want to be able to call customers but we don't provide...

      Data ultimo post: 18 ott 2022 · One Retail Group Limited

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