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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Incoming calls cannot be accepted at all times
      Con risposta
      Hello all, Our colleagues in the hotline are reporting strange issues with accepting calls since a few days: Sometimes...

      Data ultimo post: 22 dic 2021 · Cedric Easton

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      "Some Talk Features aren't available right now. You can still make and receive calls"
      Con risposta
      For the past few months my team has been reporting issues with losing calls. Below is a screenshot of messages that is d...

      Data ultimo post: 02 set 2021 · Lateika Fox

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      ZenDesk Talk Issues
      Con risposta
      We have multiple agents who work remotely taking call center (Talk) calls in our customer service department.  Many of t...

      Data ultimo post: 24 dic 2021 · todd

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      Talk calls ending in Help Center Web Widget
      Con risposta
      Hi there, In our Help Centers, if an end user starts a Digital Line call with us from the web widget, then they navigat...

      Data ultimo post: 20 dic 2021 · Jessica Sills

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      Requesters are getting email notifications of phone calls
      Con risposta
      Recently we have found that Requesters are getting email alerts of phone calls. See screenshot below where they are gett...

      Data ultimo post: 11 nov 2021 · Sean

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      Inbound reorganization
      Con risposta
      Hi there: When inbounds come in, (calls, emails, or chats) they create a new ticket even if it's from the same user. Fo...

      Data ultimo post: 01 ott 2021 · Maher Alkhatib

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      Adding an External Support Phone line to my Zendesk support
      Con risposta
      Hi. I would like to find out how to go about adding an external support line to my zendesk support?  

      Data ultimo post: 29 set 2021 · Gareth Gibbons

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      Talk Status not on newer versions of Zendesk Support mobile app
      Con risposta
      I'm on version 2.15 and I can no longer see the option to set talk status in the support app under settings. My coworker...

      Data ultimo post: 23 set 2021 · Dustin Wham

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      Availability of live captions/transcriptions for Zendesk Talk calls?
      Con risposta
      One of our agents has requested the ability to add auto-generated live captions (or transcripts after the fact as a work...

      Data ultimo post: 20 set 2021 · Scott Pontasch

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      Time tracking for agent shrinkage
      Con risposta
      We use Talk and Monet for WFM. But Talk has very limited statuses for agents. We're looking for an integrated add-on f...

      Data ultimo post: 30 ago 2021 · Jeff Mooallem

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