Ricerche recenti

Nessuna ricerca recente

Q&A - Apps and integrations

Ask your questions, engage in discussion, and find solutions related to Zendesk Support apps, targets, and webhooks.

Nuovo post
Mostra tutti
    Ordina per attività recente
      Grammarly cannot fix the content in side conversation
      Con risposta
      Hi, Working with Grammarly (Chrome extension), I can fix mistakes in the reply dialog. However, in the side conversatio...

      Data ultimo post: 14 set 2021 · Yaniv Dayan

      4

      Follower

      0

      Voti

      5

      Commenti

      App not showing conversations
      Con risposta
      My app isnt showing the conversation threads. Super frustrating as I need to reply to conversations on the fly. Comes up...

      Data ultimo post: 13 set 2021 · Cheryl Kitchener

      2

      Follower

      0

      Voti

      1

      Commento

      Cannot Solve Ticket until JIRA status Rule
      Con risposta
      Is there any way I can set up a rule where a Zendesk ticket cannot be solved if the JIRA status is not also closed? It ...

      Data ultimo post: 13 set 2021 · Danielle

      2

      Follower

      0

      Voti

      1

      Commento

      Need to map fields from Jira to Zendesk and Zendesk to Jira
      Con risposta
      I have created a custom field 'Related Environment' in both Jira and Zendesk:But the field does not appear to available ...

      Data ultimo post: 09 set 2021 · Trena Norcia

      4

      Follower

      0

      Voti

      2

      Commenti

      Sending "Mandatory to acknowledge" process updates and announcements
      Con risposta
      As a dynamice contact centre, we receive updates almost daily. and we need to ensure that our employees know and acknowl...

      Data ultimo post: 08 set 2021 · Ramadan Elsayed

      8

      Follower

      0

      Voti

      8

      Commenti

      Slack reduce notifications
      Con risposta
      We have the Slack integration posting notifications to one of our channels so we know when a new ticket is created or up...

      Data ultimo post: 08 set 2021 · Dec Norton

      4

      Follower

      0

      Voti

      4

      Commenti

      Setting up reminders for contractual date
      Con risposta
      Hi,  I am looking for options to set up reminders for end users in Zendesk Support. I have customers whose contracts ex...

      Data ultimo post: 30 ago 2021 · Muhammad Aamer Sajjad

      2

      Follower

      0

      Voti

      3

      Commenti

      "Zendesk Chat" and "Zendesk Support for WordPress" updates?
      Con risposta
      Hey Zendeskers! I have worked in the recent past with a WordPress-based company's support team that uses Zendesk for tro...

      Data ultimo post: 18 ago 2021 · Terry Hale

      3

      Follower

      0

      Voti

      2

      Commenti

      File Collection Function in a case
      Con risposta
      Hi, I am wondering is there a function that we can see all the files uploaded in a case on the right side (red circle o...

      Data ultimo post: 18 ago 2021 · Midas Cao

      2

      Follower

      0

      Voti

      1

      Commento

      HTML trouble with Zignatures app
      Con risposta
      Hello,I'm testing the third party app Zignatures for agent signatures.I've some trouble the HTML Code used and the rende...

      Data ultimo post: 12 ago 2021 · Renaud Croix

      5

      Follower

      0

      Voti

      3

      Commenti