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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      How to bulk import users with their profile photo ?
      Con risposta
      Hello,Is there a way to include profile photo in a bulk import users ?   Thank you

      Data ultimo post: 13 ago 2021 · Renaud Croix

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      Importing Users
      Con risposta
      Is there a way to auto import users from GSuite? I am looking for a way to auto import user details into zendesk, eg or...

      Data ultimo post: 10 ott 2021 · Shane Hughes

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      Setting up of user segmentation
      Hello, I would like to ask some clarifying questions related to user view permission and the creation of user segment f...

      Data ultimo post: 07 set 2021 · Aurore R ✌

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      Custom fields on User Profile
      Con risposta
      Hi there, it's not possible at the moment to see custom fields in the user profile on the right hand side of the agent w...

      Data ultimo post: 14 ott 2021 · Ana Luisa Santos

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      Finding the tag of a custom organization field
      Con risposta
      Hi Zendesk Community I am facing issue about custom organization field, value and tag. Here an example of one of my cu...

      Data ultimo post: 13 ott 2021 · Keven Pepin

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      Assigning a ticket to a different restricted group/person for security reasons
      Con risposta
      Background: My client has many levels of CX personnel, some new and some very experienced. We are a security company. P...

      Data ultimo post: 22 set 2021 · rajesh

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      Can't find Signature Editor
      Con risposta
      For some reason i'm not able to find the section where i can edit the Standard EMail Signature anymore. Either i'm blin...

      Data ultimo post: 16 set 2021 · Sven Winkel

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      When our client's are businesses - how to organize them?
      Hi! We sell software solutions to businesses. Problem is that we have no way to see what Client the end user represents...

      Data ultimo post: 07 set 2021 · Remi A. Netteland

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      Product Tiers and Subset of Users
      Con risposta
      Our company is working on a stripped-down version of our software product that would only be available to a subset of us...

      Data ultimo post: 19 ago 2021 · Bryan Collins

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      Merge End User containing External ID With Active Staff User currently missing External ID
      Con risposta
      We've done several mergers and acquisitions.  As a result, we have end users with external IDs, who are also Staff and m...

      Data ultimo post: 17 ago 2021 · CJ Romberger

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