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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      Export all end users
      Con risposta
      How would I export a list of all end users in my instance? I don't seem to have access to create a list even though I'm...

      Data ultimo post: 26 mag 2021 · Laura Inostroza

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      Can i know who created an organisation?
      Con risposta
      Morning folks! We are running on the Enterprise Plan, and my company has A LOT of organizations, most because we use a ...

      Data ultimo post: 24 giu 2021 · Pedro Farias

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      Change default sort order of tickets in "Organization" view?
      Con risposta
      Hi all! I searched the interwebs but could not find anything about this, so you are my last resort. The question at hand...

      Data ultimo post: 17 giu 2021 · Jonathan Ruh

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      Conditional Fields for User/Orgs?
      Con risposta
      Is there any chance we could see conditional fields implemented for users and orgs? As an admin, I'd love to be able to...

      Data ultimo post: 10 giu 2021 · Casey Moore

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      New agent onboarding/Groups set up
      Con risposta
      Hi - we are just onboarding ZD and trying to figure out our groups. Can anyone share any tips on how you have managed gr...

      Data ultimo post: 28 mag 2021 · Sonja Stojanovski

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      How can an internal user tell whether or not they are signed in?
      Con risposta
      We're using Enterprise. Certain Guide articles are viewable only by internal users, as set by the "Visible to" drop-down...

      Data ultimo post: 24 mag 2021 · Tom Richards

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      Former user removal
      Con risposta
      I have a user within a customer organization who has one incident logged against his account.  He is no longer authorize...

      Data ultimo post: 14 mag 2021 · TEDS Inc.

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      Emails Extract/Export
      Con risposta
      Hi,  Would it be possible to extract a batch of customer emails on a document (excel/svg/txt) to be able to run some an...

      Data ultimo post: 07 mag 2021 · Liza

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      Setting up agent groups
      Con risposta
      I work with a company that has sales agents who need to respond individually to tickets. All tickets should go to the co...

      Data ultimo post: 06 mag 2021 · Janet McMonagle

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      Stats Manipulation
      Con risposta
      I am puzzled as a supervisor to see an act like this created by an agent but I need proof. The company I work for does n...

      Data ultimo post: 05 mag 2021 · Kasey

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