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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      How to deal with duplicated end users
      Con risposta
      Hi Zendesk community,  We have the following situation: Duplicity of users because a customer has only one email contac...

      Data ultimo post: 11 gen 2024 · Pablo Zarricueta

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      Different Forms for External and Internal Users
      Con risposta
      Hi, I'm relatively new to Zendesk and was curious as to whether you can change the 'form' available to end-users based o...

      Data ultimo post: 06 feb 2024 · Louis Broomfield-Payne

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      Multiple organizations extraction
      Con risposta
      When you export the users, only the main organization comes out, and not the others. ex : user 1 > org 1 | org 2 | org ...

      Data ultimo post: 01 feb 2024 · Léon PEYNE

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      Identifying duplicate organizations and bulk deleting them
      Con risposta
      We did an import of organizations in which some of them were already existing in Zendesk.  Now when we search the organ...

      Data ultimo post: 12 giu 2023 · Aish Desai - TS Ops Team

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      Show if user is suspended in user list
      Con risposta
      Hi Zendesk Community,  I am hoping that someone with some technical ability can help me with something. We do regular a...

      Data ultimo post: 16 dic 2021 · Maggie St.Clair

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      Limiting Light Agent visibility - need to rework our groups?
      Con risposta
      We're a school board with multiple departments and multiple sites. As we all use the same domain, multiple organization...

      Data ultimo post: 29 gen 2024 · Kyle Kowalsky

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      Limit the number of users at one organisation that can create and update tickets
      Based on subscription level we'd like to limit the number of end users that can create and update tickets for each organ...

      Data ultimo post: 22 dic 2023 · Judy Correia

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      Agent didn't get Zendesk invite
      Con risposta
      One of my staff members didn't receive the Zendesk email asking them to sign into Zendesk for the first time and create ...

      Data ultimo post: 28 nov 2023 · Kate Pilcher

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      Is it possible to create a group to use as requester?
      Con risposta
      I need to send emails to groups of people frequently, so I would like to create a "group" that contains all the emails t...

      Data ultimo post: 26 ott 2023 · Jéssica G. Bigon

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      Custom user fields in placeholders
      Con risposta
      Hi. I really do hope this is possible, becuase it is getting on my nerves. I can't get a placeholder working from a cu...

      Data ultimo post: 24 ott 2023 · Jysk IT en del af Sagro I/S

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