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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      Identifying a VIP Organization On The Ticket
      Con risposta
      We have a need that I can't imagine is unique to us: We need our agents to be able to quickly identify that an incoming ...

      Data ultimo post: 11 set 2023 · MineralTree | Support

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      Default group change is not effective
      Con risposta
      When changing the "Default group" assignment from one group to another, it shows up in the admin center as expected. But...

      Data ultimo post: 20 ott 2023 · Jussi Rajala

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      Export end users from specific View
      Con risposta
      I am searching for an option to export end-user data/tickets from one specific view. This request was already back in 20...

      Data ultimo post: 09 ott 2023 · Tereza Hurychova

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      View all agents assigned to a skill
      Hi - I'm request an easy way to see all agents that have a specific skill. This relates to the support ticket I submitte...

      Data ultimo post: 28 set 2023 · Kerry Sorenson

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      Managing a users tickets by organization
      Con risposta
      Is there a way for a user admin to see all the tickets their company team members put in so they can monitor ticket stat...

      Data ultimo post: 28 set 2023 · Cayla Grossman

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      User Group permissions for customer account?
      Con risposta
      Two related questions: 1. Is it possible to create a user group structure for customers, such as how this can be done f...

      Data ultimo post: 22 set 2023 · Nicholas Deary

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      Organization Tags and Custom field tags
      Morning We have a custom drop-down field set up with 3 options that have the tags system_a, system_b and system_c assoc...

      Data ultimo post: 21 set 2023 · Richard Tudge

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      Organizations - am I understanding it correctly?
      Con risposta
      Hi all, I am fairly new to Zendesk and am trying to understand "organizations" within the tool. I am looking to have 2 w...

      Data ultimo post: 21 set 2023 · Anthony Hidalgo

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      End user Access to Resource Center materials without creating a Zendesk account
      Con risposta
      The Zendesk sign-in is confusing to customers/end users as it looks like they are signing into our software instead.  Ho...

      Data ultimo post: 28 ago 2023 · Wendy Barnard

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      I want to show the user field to the end user.
      Con risposta
      I think I can show custom fields to end users, but I want to show user fields as well.

      Data ultimo post: 14 ago 2023 · Mieda

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