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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      Requester can no longer view own ticket in private groups.
      Con risposta
      Good afternoon.  Was a change made to Zendesk where a ticket opened in a private group is now no longer viewable by the ...

      Data ultimo post: 11 ago 2023 · Aaron Selway

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      Use "Numbers" field between Ticket & Organization in order to Substract a result
      Con risposta
      Hello Zendesk community, I hope you are all doing well, I searched for articles referring to this kind of need but was...

      Data ultimo post: 25 lug 2023 · Benjamin Lamiable

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      Auto Delete or non-Provisioned End Users
      Con risposta
      H I have just enabled provisioning via Azure AD. Over the years our end user database has been populated with many non...

      Data ultimo post: 20 lug 2023 · John Kenny

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      Multiple Organizations under a User
      Con risposta
      when a user is associated with multiple organizations you cannot then go into the subsequent Organization field and star...

      Data ultimo post: 11 lug 2023 · Andy McKinnon

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      Users listed under Organizations
      Con risposta
      when a user is associate with an organization... the list is not alphabetical... whether you are in the "requester" fiel...

      Data ultimo post: 11 lug 2023 · Andy McKinnon

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      How do I assign default Groups by agent?
      Con risposta
      I have two Groups that I created from Zendesk Admin.  1. K 2. R Although I have put each agent in one of these two gr...

      Data ultimo post: 14 giu 2023 · Kitchen Team

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      Organization Hierarchy
      Con risposta
      I'd like to get an idea of how others may have implemented Zendesk amongst their departments/areas.  Was a user field, t...

      Data ultimo post: 14 giu 2023 · Tyler Duncan

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      Update ticket fields based on interactions (user events)
      Con risposta
      Hello everyone!  I am looking for a way to differentiate between customers who have already made several purchases and ...

      Data ultimo post: 13 giu 2023 · Agustin Florio

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      Zendesk automated tagging in User Level
      Is there any way to make a trigger or condition wherein an Agent replies to a New Ticket by a New End User have an autom...

      Data ultimo post: 07 giu 2023 · Donovan Coral

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      Agent Log In
      Con risposta
      Is there a report where we can see the time when the agent logged in / logged out of Zendesk? 

      Data ultimo post: 05 giu 2023 · Erickson Duque

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