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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      Organize Columns on the Organizations Page
      Con risposta
      Can I add/remove columns from the Organization page? In Support, I click the Organizations icon in the sidebar. The Orga...

      Data ultimo post: 23 feb 2023 · Mark Molloy

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      Agents as end-users for different brands
      Con risposta
      Hi - we have just signed up to use Zendesk Suite and I was wondering if anyone can tell me how we would set up two diffe...

      Data ultimo post: 20 mar 2023 · James Penny

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      Show Custom Organization Fields
      Con risposta
      I have a requirement to be able to show common items such as an organization's Account Manager, Customer Success Manager...

      Data ultimo post: 07 feb 2023 · Graham Ferguson

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      Issues having my end user account deleted with one of Zendesk's customer
      Con risposta
      Hello, One of Zendesk's customer (ChangeNOW) is telling my that I need to ask Zendesk directly if I want my end user ac...

      Data ultimo post: 27 mag 2023 · alunyhb

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      Select Organization when end user signs up
      Con risposta
      I will be onboarding a large number of registrants that will be signing up once I go live. The current way I use my orga...

      Data ultimo post: 05 mag 2023 · Chris Wilson

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      Stop "CC" users from creating a password / account
      Con risposta
      We have our system set up so that only Contacts that are verified by us can log tickets. There is workflow set so that i...

      Data ultimo post: 03 mag 2023 · Darren Bell

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      Bulk actions - Import users and creating ticket via email with the form format
      Con risposta
      Dear Team and all, Firstly, I would like to ask question regarding how to import users in Bulk actions function. in Ad...

      Data ultimo post: 13 apr 2023 · IT Helpdesk

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      Associating Orgs for Clients/Sub-Clients
      Con risposta
      We have a use case for the Zendesk platform that I am trying to understand how to use Zendesk to achieve our aims.   B...

      Data ultimo post: 20 mar 2023 · Sam Ballard-Robinson

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      Allocate Agents by countries
      Con risposta
      I am trying to capture the data of the agents such as number of tickets and response time by country. Unfortunately the ...

      Data ultimo post: 22 feb 2023 · Pamela Soh

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      Cannot see the Roles Tab under Team
      Con risposta
      I want to create a contributor role that can only view tickets assigned to them if they are part of a certain group.  

      Data ultimo post: 13 feb 2023 · TW Support

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