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Q&A - Workforce management

Ask your questions, engage in discussion, and find solutions related to Tymeshift and workforce management.

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      ZD WFM Forecast Algorithm - managing unexpected peaks.
      Hi Team,   I'm trying to understand all the algorithms available in ZD WFM, I would like to know the best algorithm you ...

      Data ultimo post: 07 gen 2025 · Edwin Franco

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      What tool do you use for Quality Assurance on tickets? What are the pros and cons?
      Con risposta
      Hi! We're currently trying to find the right tool for us to help automate / make easier the quality assurance process o...

      Data ultimo post: 14 lug 2023 · Alex Coburn Davis (he/him)

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      WFM Prognose: Wie schnell und ab wann kann WFM die Zeit für allgemeine Aufgaben auch in der Prognose berücksichtigen?
      Können feste Aufgaben außerhalb von Zendesk (Zum Beispiel Retourenbearbeitung) auch in der Prognose berücksichtigt werde...

      Data ultimo post: 13 ago 2024 · Denise Noder

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      Time Tracking Google Sheet
      Can someone help me on how to setup the Time tracker to track Google Sheets which is outside Zendesk? I already configur...

      Data ultimo post: 25 lug 2024 · Dan Olpindo

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      Google Chrome’s "Zendesk Time Track" Extension stops working on a daily basis for multiple agents.
      We started using the tracking agent time spent outside of Zendesk, but then realized this extension simply stops working...

      Data ultimo post: 09 mag 2024 · Jessica

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      Does pinning tabs in Google Chrome impact the functionality of the "Zendesk Time Tracker" extension?
      Does pinning tabs in Google Chrome impact the functionality of the "Zendesk Time Tracker" extension?

      Data ultimo post: 09 mag 2024 · Jessica

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      Feature Request - Stop Tymeshift automatic time tracking when agent locks their PC
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Data ultimo post: 19 gen 2024 · Aaron Doane

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      Does Tymeshift capture and analyse Zendesk Agent Omnichannel Statuses?
      Hi Support Team, Could you confirm if Agent Omnichannel Statuses are changed, does Tymeshift capture and analyse them?T...

      Data ultimo post: 19 mar 2024 · Minh Le

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      Automatically setting talk status
      Is there a way we can automatically set an agent's status to online when they've started their day on Tymeshift? 

      Data ultimo post: 05 mar 2024 · Amina

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      How Timeshift integrates with Zendesk Talk or AWS Connect apps
      Does Timeshift track any activities in Zendesk Talk app? Does it work the same way as AWS Connect app? 

      Data ultimo post: 12 feb 2024 · Minh Le

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