Ricerche recenti

Nessuna ricerca recente

Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.

Nuovo post
Mostra tutti
    Ordina per attività recente
      New satisfaction survey report: how to pull the scale rating
      Hi there! We are trying the new csat survey with a 1-5 scale, but I only see Good and Bad in reporting, even if it's a s...

      Data ultimo post: 19 dic 2024 · Sara Giardini

      3

      Follower

      3

      Voti

      2

      Commenti

      Export list of reports
      Is there a way to export a list of reports from Explore? Our reports have gotten away from us and we are trying to clean...

      Data ultimo post: 15 mag 2024 · Judy Correia

      7

      Follower

      3

      Voti

      5

      Commenti

      New Ticket Status Change Report
      We are trying to figure out a way to create a detailed report that does the following as well as a dashboard widget that...

      Data ultimo post: 28 gen 2025 · Richard Braun

      0

      Follower

      0

      Voti

      0

      Commenti

      Report last ticket solved by an organization
      I'm trying to create a report that will show only the most recent solved ticket by organization. So basically  report th...

      Data ultimo post: 06 gen 2025 · Jacob R.

      1

      Follower

      0

      Voti

      0

      Commenti

      Trying to create a report that shows me 'Tickets Not Updated in 7 Days'
      Con risposta
      I'm trying to create a calculated metric for a report that will show me % of tickets that haven't been updated in 7 days...

      Data ultimo post: 24 apr 2023 · Thomas Koch

      3

      Follower

      0

      Voti

      5

      Commenti

      New Zendesk Standard report template
      Hello team, Will we have a new standard Zendesk report template? Are there other templates available to use? Thank you v...

      Data ultimo post: 06 gen 2025 · Roger Souza

      1

      Follower

      0

      Voti

      1

      Commento

      Issue with Scheduled Delivery Formatting
      I’m having a weird issue with dashboards, and I’m hoping I'm just doing something wrong and that someone here can help. ...

      Data ultimo post: 03 gen 2025 · Kyle Beaulieu

      0

      Follower

      0

      Voti

      0

      Commenti

      Calculate hours from ticket creation to first outbound call
      Hi. Is anyone able to help with a starting place to calculate the time from the ticket creation to the first outbound ca...

      Data ultimo post: 06 nov 2024 · Lara McCaleb

      1

      Follower

      0

      Voti

      1

      Commento

      How to schedule a dashboard delivery as PDF in the new dashboards?
      I have the option to migrate my existing dashboards from the legacy builder to the new builder (this is going to be A LO...

      Data ultimo post: 06 nov 2024 · Five Below, Inc.

      1

      Follower

      0

      Voti

      1

      Commento

      How can I create a report on Parent Ticket IDs and their respective child tickets?
      Simply, I'd need a row level data with the following headers:

      Data ultimo post: 04 nov 2024 · karankuwarbidxb

      2

      Follower

      1

      Voto

      1

      Commento